(1) Plug in charger for a minimum of five minutes and try to turn on. (2) If the phone does not want to turn on and you have the charger plugged in, it is most likely the charger is broken and needs to be replaced. (3) Refer to troubleshooting page if you need further assistance.
(1) First restart the phone by turning the phone off and removing the battery. Refer to the Battery removal guide for assistance. After the battery is removed, put it back in and turn the phone back on. (2) You can also do a factory data reset which can be performed to restore the phone to the state it was when it was opened out of the box. Therefore all of the information stored on the phone will be gone. Locate the app menu from the home screen and then click settings. In the settings menu, press privacy and unselect the automatic restore. Next press factory data reset and then reset phone. The factory data reset should take up to three minutes to be completed.
(1) The headphones may be broken, it would be best to try and plug them in another device that uses headphones. If at that time they do not work you need to replace the headphones. (2) The headphone jack may be dirty. look into the jack, best by shinning a light in there, and check for any dirt. If there is dirt clean it out and plug the headphones back in. (3) Refer to our troubleshooting page if still having an issue.