Computer Not Charging
The computer will not charge despite the charger being plugged in.
Loose Connections As A Result of Pressing Charger Into Port Too Firmly
Press the Adapter firmly into the body of the charger. Press the charger firmly into the port. If a piece of the charger is stuck inside the computer head (torn off but in it), power off and unplug your device, and try to fish it out with an ESD safe tool.
Broken Charger As A Result of Rolling Chair Over It
If you are absolutely sure that the charger is torn because of the rolling pressure, unplug it from the outlet and the computer and replace it with a new charger.
Device Overheating
The device is running hotter than normal, causing user discomfort or blue-screen crashes.
Overheating Due to Damaged Fan
- Step 1: Use a Torx (star-shaped) screwdriver to remove the baseplate of the laptop.
- Step 2: Locate the fan.
- Step 3: Observe its contents. If dust covers the blades, use a soft-bristled, ESD safe brush to clean out the fins.
- Step 4: If the fan has a visible cut, chip, or the blade(s) is stuck, the fan has to be replaced. Search for a "Dell XPS 13 L322X fan." Once the fan is bought, use a Phillips Screwdriver to remove the broken fan. Use the same screwdriver to gently tighten the new fan into its place.
Keyboard is Jammed/Broken
The buttons will not move or are difficult to press down
Faulty Keyboard
If the keyboard either fails to respond or responds incorrectly or with too much delay, whether it is some keys or all keys, it’s best to get it replaced.
Keys Are Stuck In Sockets When Trying To Press Them Down
If you can, try to remove the problematic keys. It may be either a sticky residue lying under the keys or a liquid of any kind. Wipe the bottom firmly, both the socket and directly under the key. Use a tiny cleaning solution if the residue remains stuck. Then snap the key back into its correct spot. If failure persists, consult a professional to get your keyboard cleaned.
Blue Screen of Death
The computer (when turning on or during use) freezes for a moment, then suddenly turns a sky blue with text displaying, “ :( /newline Your PC ran into a problem and needs to restart. We’re just collecting some error info, and then we’ll restart for you,” or some similar response.
Poorly Written Device Drivers Or Malfunctioning Hardware
- Run a memory checker, then restart your computer. Then type “Event Viewer” and then click “Event Viewer”
- Check for apps that may be causing the issue. If you find when you open the app and use it for a while, then the device acts up and gives you BSOD, then that app is the culprit. Uninstall it! It is not good! Keep in mind it may not be an application but rather a program running in the background
- Check for hard drive errors. Observe the properties of your C drive, then in the “Error Checking”, click “Check” and follow the instructions to manually check the hard drive
- If not done yet, update your device. It can just so happen that the current version is either bugged or lacking in features. To update, simply go to the Start Menu, and click the power button. If you see a yellow dot where it says, “Update and Restart” and “Update and Shut Down”, it is time to update.
Damaged Screen
The computer screen appears to be broken or cracked.
The Screen Is Broken or Not Displaying Colors Correctly
- Restart your device
- Close the laptop and reopen it. If it sometimes turns on and sometimes doesn’t, you may have a bad or dirty lid sensor.
- Update your video drivers
- Try using apps to unstick stuck pixels
- Inspect the backlight connections
- If all of the above fails, proceed to the next section, even if the screen doesn't appear physically damaged.
Computer Gets Dropped, Or Projectile Thrown At It, Causing Cracks
If there are large, colorless spots, or large black or colored spots, black holes, cracks, etc., that is a good sign the screen has to be replaced.
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