HP EliteBook 840 G7 Troubleshooting

Laptop will not respond to mousepad or keyboard activity.

Often times a computer will freeze if you have too many programs running at once. Try closing a few unneeded programs and giving your computer a few minutes to load.

An overheated computer is a common cause for crashes. There may be programs or tasks running that are using too many system resources. A simple restart should give your system the rest it needs.

To restart your computer, navigate to the start tab. From there, click on the power icon. Select ‘Restart’ and allow your computer to turn off and boot back up. If your computer doesn’t respond, try closing your laptop and following the earlier instructions from the start screen.

To prevent an overheating problem in the future, make sure your computer is receiving sufficient cooling. Keep your laptop on a hard, flat surface and make sure the vents of your computer are clean.

The camera will not turn on.

On Windows, you can decide whether or not you want to access the camera and which apps have permission to access your camera. If your webcam is turned off, you may need to turn it back on.

First navigate to your settings. In the search bar, search “Camera” and click on “Camera Privacy Settings”. This page in your settings allows you to turn your camera on and decide which apps can access your camera.

Keyboard does not respond when buttons are pressed.

The first thing you can try to do when your keyboard isn’t responding is reinstall the keyboard driver. You may need to enable the on-screen keyboard or attach an external one to do this.

Right click on he start menu and select “Device Manager”. In device manager, click and expand the keyboard tab.

Right click the “standard PS/2 keyboard” tab and select “uninstall”. After you uninstall the keyboard, restart your device. After the restart is complete, sign in using the on-screen or external keyboard to sign in and the original keyboard should work.

Visit this link and download the latest driver that matches HP Elitebook 840 G7. Go through the prompt to install. Once it’s complete, your keyboard should work.

Wi-Fi will not connect when adding a new network.

If your Wi-Fi will not connect the first thing you can check is if airplane mode is enabled on your computer. If it isn’t proceed to the next possible problem and solution. If it is then you can turn if off by navigating to the “Network & Internet” section in settings. On the left-hand side you will see airplane mode, click on that and turn off airplane mode.

Another reason why your internet may not be connecting could be because your router is not on. Check and make sure it is plugged in and turned on. If your router is on you will see a green light.

If none of the above possible solutions work for you, you can try updating your wireless driver. Right click on the windows start symbol. A window should pop up and from there select device manager.  Double click on “Network Adapters” and select the driver with “Wi-Fi/Wireless” in the name. A window will pop up and from there select the driver tab on top of the window. Select update driver and let your computer search automatically for drivers. Click install and your computer should restart.

Audio will not play when laptop speaker is on and turned up.

Audio issues can usually be an easy fix since there are many configurations that go into sound. To get an accurate diagnostic for your computer’s issue, visit support.hp.com and click Use diagnostic tools to find and fix issue. Navigate to the middle of the page and select the computer issues tab, then select sound issue.

Finally select the recommended audio check tab by clicking Launch Now. The prompt will run a scan of your setting and either display an issue or direct you to a more advanced troubleshooting page.

Another common solution stems from the audio driver being out of date. In this step we will update it. Right click on the windows button at the bottom left side of your screen and select computer management. Look under the system tools dropdown and select device manager.

Scroll down and select the Sound, video, and game controllers. From the drop down , Right click “RealTek high definition audio” and select “update driver”.  The update prompt will ask you how you want to search for a driver, select search automatically. Follow the prompt and your audio driver should be updated.