International Shipping Information

iFixit's mission is a global mission. We are committed to providing excellent service and support for the global community. With that being said, international shipping can be complicated so we want to provide you as much information as we can. If after reading all of this, you have specific questions, please contact us and we'll be happy to help you.

iFixit Global Storefronts:

Please note that we have several online storefronts around the world. Our storefronts include:

• www.ifixit.com - Our USA headquarters, which ships to countries around the world. All of the following policy information on this page relates specifically to iFixit.com.
• https://eustore.ifixit.com - Our EU headquarters, which ships all over Europe. You can find the list of countries our EU storefront ships to here. 
• https://canada.ifixit.com - Our localized Canadian  storefront, which ships from and to Canada. Because this is a localized storefront, we have fewer inventory options compared to iFixit.com. If you are in Canada, please feel free to purchase either from iFixit.com or from our localized Canada storefront.
• https://australia.ifixit.com - Our localized Australian storefront, which ships from Australia and ships to Australia and New Zealand. Because this is a localized storefront, we have fewer inventory options compared to iFixit.com. If you are in Australia, please feel free to purchase either from iFixit.com or from our localized Australian storefront.

iFixit.com Shipping Countries: 

We ship to the following countries from iFixit.com, which ships from our headquarters in California, USA:

• A - B -  Australia, Bahrain
• C - F -  Canada, Faroe Islands
• G - L -  Greenland, Guadeloupe, Hong Kong, Iceland, Indonesia, Israel, Japan, Korea, Republic of (South Korea)
• M - Q -  Macao, Malaysia, Martinique, Mexico, New Zealand, Qatar
• R - S -  Réunion, Saint Barthélemy, Saudi Arabia, Singapore
• T - W -  Taiwan, Thailand, United Arab Emirates, United States, Vietnam, Virgin Islands (British), Zimbabwe

Sorry, but we do not ship to any countries that are not on this list. However, please check back as the list of supported countries can change over time. 

Please note: If you're shipping to  Puerto Rico (or Guam), please select ' United States' as the Country and input ' PR' (or ' GU') for the state at checkout.  You will be presented with  Domestic Shipping options. 

As a friendly reminder, if you are seeking to ship to a location in Europe, please make sure to visit our European storefront here. 

International Billing and Delivery Speed:

What does the shipping charge from iFixit cover?

The shipping and handling fee charged by iFixit at the time of purchase covers the transportation charges for the carrier of the package. It does not include any duties, taxes, customs fees or brokerage fees. Duties, taxes, customs, and brokerage fees are the sole responsibility of the recipient. Please be prepared to pay these fees when your package is delivered. Please note that these fees are specific for the destination country, and we do not know what the amount will be.  

If the package is refused or returned to us, all customs charges or fees will be charged to you. If a shipment is refused and returned, you will be responsible for any import taxes and/or return shipping costs incurred by iFixit. 

Sometimes your country's customs department will require additional information in order to clear your shipment for delivery. If they ask you for an invoice or commercial invoice, you can find a copy of that by looking at your order history under your profile. If you need further assistance, please contact us.

For more details about import fees, see here:  https://help.ifixit.com/article/46-duties-taxes-and-other-fees

International Shipping Options

FedEx International Priority:

• Delivery usually takes 1-7 business days, depending on the country. 
• Is not guaranteed to arrive on a certain date.
• Packages can be tracked using the FedEx Website. 

USPS First-Class Mail International:

• Cheapest method to send an international package.
• Is not guaranteed to arrive on a certain date.
• No tracking information available.
• Delivery times vary greatly depending on the country; can take up to 8 weeks for delivery in extreme cases.
• Packages will be delivered using your country's local mail service.

USPS Priority Express Mail International:

• Delivery typically takes anywhere from 5-10 business days, depending on the country. 
• Is not guaranteed to arrive on a certain date.
• Packages can be tracked using the USPS Website and/or sometimes through your country's postal service's website. The tracking provided by USPS is limited and does not estimate delivery time. 
• Packages will be delivered using your country's local mail service.
• Remote island nations have reported ship times of up to 8 weeks, so FedEx is usually a better choice for shipping to those countries.

International Shipping FAQ:

Why can't iFixit pay the duties and taxes for me? I'm willing to pay for them at the time of purchase.

• If we could tell you exactly how much the duties and taxes were going to be, we would be happy to pay them on your behalf. The problem is that there are so many different laws, regulations, and special circumstances that it's extremely hard to estimate them accurately.

The duties and taxes are too expensive! Can I send the package back to you and cancel my order?

Sorry, but no, you can't. If a package is refused and returned to us, we will have to charge the return shipping cost to the intended recipient. Any duties, taxes or other fees will also be charged back to the intended recipient.

Why am I being charged by the shipping carrier for the duties and taxes? I thought these fees are applied by my country's customs department.

• Depending on the shipping method you selected, the carrier may pay the duties and taxes on your behalf in order to expedite the delivery of your package. The shipping carrier will then bill you for those duties and taxes afterwards. Sometimes the shipping carrier will charge a fee for this service and apply it to the bill. Please see our explanation of fees under International Shipping Policies for more info.

Can iFixit indicate on the customs forms that the package is gift or that it has no value so I don't have to pay any taxes or fees?

• This is illegal. We are a retail store and we have to indicate all items as merchandise

I still have a question - what can I do?

• Feel free to contact us about any questions related to international shipping. Our customer service team is here to help you