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Device Will Not Power On
Device does not show signs of powering on
Power adapter is non-responsive
Check to make sure that the power adapter is properly connected to the USB port. If it is, then the power adapter is damaged. Replace the power adapter.
Battery does not hold charge
If the device turns on when plugged in but does not hold a charge, then replace the battery.
Cannot connect power adapter to USB port
If power adapter is confirmed to be in working order and the device still will not power on, then the USB port is broken. Consider replacing it.
Audio coming out of device is hard to hear or distorted
Sound projected from Speakers is distorted
If audio projected from device is distorted or fuzzy, then replace the speakers.
Touch-Screen Display is Non-Responsive
The touch-screen does not immediately respond/does not respond at all when using it to navigate the operating system.
Residue on Screen
Remove residue by applying eye glasses cleaner to screen and wipe with microfibre cloth.
Cracked or Damaged Screen
If touch-screen is non responsive due to being mishandled or dropped then replace screen.
Device will not boot
Device will not boot properly or upon booting and error message is displayed.
Persistent errors when booting device
If there are persistent problems and error messages when attempting to boot the device then the motherboard is damaged. Consider replacing the motherboard.