Is your Ring Video Doorbell not ringing? Can you not hear your Ring’s notifications? Ring Video Doorbells are susceptible to a range of problems that could cause the device to not ring properly. Check the following possible causes to identify and solve the problems.
If your Ring Video Doorbell refuses to connect to Wi-Fi or you are not receiving notifications, there could be a problem with your Wi-Fi router channel or the router placement. See this Ring Video Doorbell Has Poor or No Wi-Fi Signal problem page instead.
If your Ring Video Doorbell has poor video quality at night or does not record at night time, see the Ring Video Doorbell has Night Vision Malfunction problem page instead.
Microphone Not Enabled
If the microphone on the Ring Video Doorbell is not enabled, you will not be able to receive or hear any sound. Make sure that the microphone has been enabled on the Ring device by going to the Ring Doorbell app and toggling the microphone button. If the issues persist, you may need to replace the Ring’s microphone. Use the Ring Video Doorbell Quick Install Guide to replace the device’s microphone.
Faulty Speakers
First, check to make sure that the audio is enabled from the Ring application and the Ring Doorbell. If the Ring’s speaker is not responsive and no sound can be heard, the speakers might need to be replaced. Use this Ring Video Doorbell Pro Speaker Replacement guide to replace the Ring’s speakers.
7 commentaires
None of these may apply or all of them . The doorbell was dropped on a hard floor and since then the light stays on full circle and it doesn’t ring or record anything new
. the old recordings stay visible and audible . Is this repairable?
Sylvia Hilken - Réponse
My son's ring doorbell button doesn't light up or ring now can you help.
Regards
Allan
Allan Ogilvie - Réponse
we are not do-it-ourselvers. need repairman for ring doorbell.
tedjim - Réponse
My doorbell does not ring or light up when ring button is pressed can you help
Martin Wright - Réponse
My ring doorbell lights up when pressed but it’s not ringing the chime
Jack Cane - Réponse
Same issue here. Device is connected. But pressing button doesn't do anything anymore.
What now?
Adrian Roos - Réponse
Mine works fine but the app no longer notifies me. You can go in history and see who was at the door but if you want to know if someone is at the door…good luck.
Eric Kavales - Réponse