Hard wire ethernet connection not recognized

When I plug the patch 5e cat5 cable to the unit I got no connection at all and the apple tv doesn't see the hard wire connection.But I can go wireless.Please help

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Same issue. A 1469. No light on the switch channel and only works on wifi. It is not the cable or the switch.

Been this way since it was new and I have current FW. These are not quality products and suspect the LAN ports on many of these come pre-broke. Settings say no Lan connected.

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Solution retenue

Check System Preferences->Network to verify that Ethernet service has been added (enabled).

You can also verify the system sees it (port is working) from Applications->Utilities-> System Information:Network.

Check that the cable is snapped in at both ends, and that the cable is not damage by using another device if possible.

If this answer is acceptable please remember to return and mark it.

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