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PC laptop by Dell with a 15.4" display. Succeeded the Inspiron 1520.

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Why do I have a blank, black screen?

I haven't used my dell for about 1.5 years I was using a different computer. I think my dell was hacked, because it was locked and it said I needed to put a money code within 48 hours. I never did that and after that I just let it sit and know all I have is a normal startup, I enter my password. After that I should have my background and internet and toolbars, but all I have is a black screen with my mouse, I can move my mouse, and do control alt delete, but I have no options, I'm sure this is rare, but If you have any little bit of info, please let me know!

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kanoahryan, this sounds like a software issue. In particular it sounds like Ransomware. Read this about ransomware. There are a few pieces of software that you could try, one of them is described on here. Give this a try and let us know what you got. Hope this helps, good luck.

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Try This.

Remove the battery andd the power cable, Hold the power buttton down for about 60 seconds,then replace the power vable, (leave the battery out ) then press power button.

Good luck.


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kanoahryan sera éternellement reconnaissant.
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