Rep: 109
2
2
Dear Friend,
My Sony Xperia Ultra Z's screen is turning off during the calls and I have to click the power button twice. Sometimes volume is turning down and I cant able to make it high coz the speaker skin is not coming while clicking the volume button. Please help me with your videos.
Thanks and Regards,
Shinto Vincent
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Rep: 3k
18
3
6
This sounds like a defective proximity sensor. I had this on a few phones, most recently with a brand new note 3 right out of the box. Does this phone have a screen protector or anything near the proximity window? I've found that screen protectors sometimes block the light, making the phone think it is on your face during a call.
My money is on a defective proximity sensor.
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In my case is the opposite one, it starts to act after I remove the anti-shatter film. Is it the film causing that or something else?
Rep: 25
1
Had the same problem with mine. It worked fine after I removed the screen protector. Have to buy a new screen protector now but that's cheap enough.
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