How to remove the system password

The statement, "system password or i contact my administrator", leads me to believe this is a Windows password issue. I would try to access Windows Safe Mode. Do this by restarting the computer and pressing F8 during the boot process, then select "Safe Mode". You may see a black screen with lots of white text scroll by, this is normal, grab a cup of coffee and wait. You will eventually be presented with a Windows Login screen. If the admin user "Administrator" is available, click on it, and there will be 1 of 2 results. The "bad" result would be Windows giving you the same error, whereas the result we want is Windows signing in and loading into Safe Mode.

If Windows lets you in and shows you the main desktop, we should be able to easily resolve the password issue. Below you will find a brief summary of steps, however I am providing these from memory and may have missed something.

1. Go to Control Panel

2. Open the "User Accounts" option (If in category view click the larger green text)

3. Click "Manage Other Account"

4. Select your profile

5. Click "Change Password" / "Reset Password"

6. Follow the directions on the screen and input your new password where needed.

7. Click "OK" until you are back to the Control Panel screen.

8. Close "Control Panel" and reboot

Let us know if this resolved your issue.

I have a Dell Inspiron 11 3168 laptop and I reset the system password. I downloaded the manual and found no instructions for resetting the bios. I did find instructions on changing the coin battery. I undid that conector and the main battery connector and waited a couple minutes. I reconnected them and put the laptop back together as per the manual. I started the computer and received a warning about the bios but I clicked ok and the computer started up.

whatever i do i try to access command prompt i need the password. i try to reset the laptop i need the password. i try to use a system restore point i still need the goddam password. !#^&^$^ me off.