Rep: 493
2
2
1
When I go to my gallery, some of my pictures show up as a black box with another small grey box inside it with a small lightning bolt symbol in the corner of the grey box and when I click on the picture, its a blank/black picture.
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Rep: 271
2
1
2
Hi,
Just go to settings>apps>gallery then press the 3 dots on the right top and press uninstall updates, it will tell you that data will be cleared, press yes. Note that clearing data is not deleting your images! by doing this you just remove the update that caused this problem.
Thanks
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Thank you so much. I too do not have an SD card. Your instructions worked perfectly
Yes! This worked for me too. Thank you so much.
Jamil, this was a huge help. Thank you!
Thanks, huge help
It worked! Thanks
Rep: 415
4
1
Hi,
it happens when you've storing pictures on additional memory card which is too slow (most of cheap SD cards from China) or is corrupted (had the same issue with my Note 4). Try to chose internal memory as pics default storage, take a few and check then.
Regards,
Kris
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Have same problem with my Galaxy Note 5 that doesn't have an SD card. Now what?
Same with me. I don't have a SD card yet I'm having the same problem with my Samsung galaxy tab 3
I am having the same problem with my note 5. But I have found when I hook my phone to my computer I can see all my photos. Now I am scared to take any pictures or video. Also, the pictures I can see are blurry when I open them on my phone (they are not blurry on computer or when I send them to people).
That helped but would like pics back.
As I said before: I am not talking about personal pictures.
Rep: 13
1
Hello!
Click on the grey image, go in the upper hand side, click on 3 dots, click on download and the image will be available again!
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This worked and I am so grateful I made a login here to let everyone know. Thanks, stevendz16
This didn't work for me
The Problem for me went away when I stopped sync
Rep: 13
1
My pictures are still there and some are showing up but when I go press them it's still Gray and everything I do it's not working I have a Android
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I had this happen before it was a fault SD card i lost the pictures.
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I'am also thinking that it is the sd card, because sometimes I don't see the sd card available and then all of the suddem it appears.
Am having the same problem with my pouvior2 it has an SD card
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Samsung A11 and there are no 3 dots. The 3 dots in GALLERY only take you to the details. I downloaded all of my SD storage to computer, inserted a new bigger SD card, copied the files but, though all files are there, photos, documents, downloads etc, they will not open.
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21 commentaires
I have the same issue with my samsung J5 does not later if photos are on phone or ST card,y partners S5 is also doing the same..
par Sam
My old android phone have pictures but no sd card how can I have the same pictures added to this phone
par Patrick Hill
Thank you so much Jamil !! I've had this problem for a long time and searched literally all over the internet for solution but non of them helped ! All of the solutions included downloading certain apps or clearing some "no media" files.. Finally! a solution that really works!! Why does this update causes that problem ?
par hadargabbay101
Thanks Jamil, that worked like a charm!
par Linda Beck
Thank you. I was having the same problem and uninstall the update and everything works right now
par Lisa D
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