Water damaged Nexus 5x (Updated 4.1.16)
Update 4/1/16: No change to the phone, so I got in touch with Google and LG for resources, since I know the warranty is void. Google can't help since the warranty is void, so that left me with LG. Their customer service is the worst I've ever had. Too many issues to list here, but when an agent tells you to send a GOOGLE phone in without its back cover and battery, it's a bad sign. Just because it can be done, doesn't mean it should be. I was horrified that they insisted it could be done, even though the phone is sealed and I would need special tools. How on earth do they know for sure that it needs a new battery??? Anyways, it was shipped off for diagnosis today. They said once they figure out what's needed to repair the phone, they would call me to discuss charges. If it's irreparable, they say they'll just send it back. If it ends up being repairable and is sky-high to fix, I'll at least find out what the diagnostic said and try to fix it myself. Let's hope the technicians treat me better than the poorly-educated service agents. Unacceptable.
Over the weekend, my Nexus 5x took a quick dip in the toilet. I scooped it out and quickly turned it off (amidst the onset of screen flickering). So much for those "water resistant" YouTube videos where the phone doesn't skip a beat.
So far, after letting it dry for a few days (in rice, despite declarations that it doesn't work) as well as using a low-heat blowdryer on it, I cannot get it to come on unless it is plugged into the charger. Even when plugged in, it will display the battery charge symbol for a second with a quick vibe, before turning back to black. Upon holding down the power button, I get the Google logo flashing across the screen with a quick vibe...same thing, back to black. I have been able to turn the boot mode/recovery mode screen however (power button plus volume button), which stays on until I make a selection using the power/volume directional buttons, but quickly goes back to black again. Puzzling. I want to say it's the battery, but if that were the case, wouldn't it stay on while plugged in?
The phone is too new for the "fixit shops" to touch just yet....so I'm left with a 5 month old brick (should have sprung for Nexus Protect, I know, I know) until I can figure it out. HELP!
Cette question est-elle utile ?