Are there any replacement keys for the keyboard?
My [1/!] Key and [Ctrl] key are broken. I removed them to clean after I spilled a little juice on it, but as I was putting it in the pins that would lock them into the clip broke. The clip and rubber piece is fix on the actual keyboard but the key itself no longer has anything to "snap" it in place.
Is there anyway I can replace the keys? Microsoft doesn't sell them and they want me to send it in to fix for $500.
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You don't know how lucky you are in the U.S.
For me in Germany $500 sounds like a dream. Here Microsoft charges a flat fee of €685 ($826) for any repair!
My [Ctrl]-key has only a fissure, nevertheless they will charge the very same amount as if I would have tossed it out of the window!
par Mark Kahl
I have the same problem on my Surface Book.
There is definitely a design flaw on the Ctrl key of this computer. It is very fragile and breaks in two along a vertical line in the middle.
For a $3000 computer, this is a big problem!
Microsoft solution is to replace the full keyboard for 500 euros.
They say I use it not properly which is inaccurate.
Furthermore, it is my second Surface Book and the previous one did broke in the same place.
you're not the only one with two Surface Books and an equal number of broken Ctrl-Keys, just the other day I got an e-mail from a German guy with the same problem!
I only got one and it will stay that way. It’s so ridiculous, they even sell the 15” variant with the tiny keyboard, that misses proper navigation keys. This brings me to: "using it wrong". I suppose for Microsoft the Surface Book is a tablet, so using it means using only the touch screen. The keyboard is meant for emergencies only.
For me the solution is duct-tape, it may not look nice but it does the job. If this solution does not suit you, you might want to check https://www.quikfixlaptopkeys.com. They offer replacement keys for the Surface Book, at the total bargain price of: $24,99 (plus VAT, import taxes, shipping…). Unfortunately, due to so many broken Ctrl-keys, they are claiming to be currently out of stock.
par Mark Kahl
Thanks Mark. I will check the website for replacement keys.
I have the same problem, the Ctrl key on my suface book is broken! I search the Ctrl-keys isn't diponible on https://www.quikfixlaptopkeys.com.
I serche in another website with Google. I can't find the Ctrl-keys,
they are out of stock !! My failure does not come from the Ctrl key initially, the base is grilled, but Microsoft does not want to take it for repair because the Ctrl-key is broken.
par Kévin Broeders
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