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The HP Officejet Pro 8600 Plus is identifiable by its model number: N911g. Released in 2011, the printer can be identified by its brown finish and touchscreen control panel.

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Why will the cyllow and Cyan ink cartridges not work?

Hello: I printed my holiday cards and it used a lot of blue and yellow ink. I changed the cartridges and now only the black and magenta are working even though the blue and yellow are full.

Do the print heads need cleaning? How do I do that?

Thanks, Arlene Zapata

visual7645@sbcglobal.net

312.402.5472

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This sounds like it needs a print head cleaning. It's simple, just touch the "Setup" button (looks like a wrench and a cog) and then touch "Tools", then "Clean Printhead". It may need more than one cleaning done, which does use up ink, but is necessary sometimes to clear the lines. I've had this happen many many times. Are you using HP replacement inks or generic refills? I had a printer completely die on my from using generic inks, it can really damage some printheads. If you need more of a step-by-step solution, you can search your browser for your printer name (HP Officejet Pro 8600) and I am sure something from HP's site will turn up in the results for your to reference. Good Luck!

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