Aller au contenu principal

Une console de jeux télévisés produite par Sony Computer Entertainements, également connue sous le nom de PS4. Annoncée le 20 février 2013 et lancée sur le marché le 15 novembre 2013.

Questions au sujet de 1523 Voir tout

Ps4 randomly shuts down

I am having a problem with my Playstation randomly shuts itself down. There is no warning nor red light. It shuts down like it was cut out of power. Powering it on immediately after the shutdown gives around 10 sec of blue light then it shuts down. What I do is unplug the device from electricity for a minute then plug it back in and it works. The shut down happens randomly. Sometimes it works for an hour or it stays up for 4-5. Though it never stays more than 6 hours.

( it's a shared console. My brothers play as well)

I have the console horizontal and nothing near it ( so it can get as much air as it need ). Bought an external fan in case it was a heating problem, but the problem is still there ( the fan is connected to the TV ). Since I live in an area where warranty doesn't count, I decided to open up the console and I did clean it. I have also rebuilt the database.

The device is connected to a UPS. Tried to connect it directly without the UPS, but it still shuts off.

Any hint on what else I should be trying? I can't send it to repair ( can't trust "repair" shops here. It's Iraq...) I would rather sell it and get the slim version, but I would love to try to fix the device.

Répondre à cette question J'ai le même problème

Cette question est-elle utile ?

Indice 6

Commentaires:

I have a similar problem except what happened was my PS4 randomly shut off when I was on the PlayStation store like literally acted like I was out of power but then when I went up to it to try & turn it on it was still black(no

par

Mine won’t turn back on and it didn’t have no light it’s like it lost power but nothing works

par

Mine also turns of randomly and I have a ps slim

par

More than likely you have to get a power supply and install it it may have overheated and basically killed the power supply

par

My ps4 sort of shuts off because in the screen it says no signal but when I look at the ps4 it has a white light or some times it has a black screen and a white light and sometimes it’s just all no signal and no light

par

Voir 4 commentaires en plus

Ajouter un commentaire

17 Réponses

Réponse la plus utile

I had this problem, and found it was my use of a multi connector which also had an HDR connected to it. When the HDR switched on to record a TV programme, the multi connector switched to that signal. Either remove other connected equipment while playing, or quickly pause your game, switch the connector back manually, and away you go. Works for me, hope it does for you.

Cette réponse est-elle utile ?

Indice 3

Commentaires:

I just had this same problem weird thing is after my ps4 slim did it my sone came out an said his ps4 did same thing at same time. Only connection therw is between our systens is both run through lan cable to same router an i gameshare on his ps4 with my account. Other than thout differnt wall outlets differnt rooms differnt accoubts signed in.

par

Ajouter un commentaire

I talked to the ps people and they said turn off your ps4 completely. Once completely off hold the power button until you here the 2nd beep you’ll get to the safe mode menu. Once you get there click on the 5th option (can’t remember which it was but it was something about re do database) once that’s finished turn off ps4 and unplug for 3 min and it should be good

Cette réponse est-elle utile ?

Indice 2

Commentaires:

This wasn't the exact solution for me, but it led me to one, so thanks! I tried the database fix in safe mode, no luck, then I thought i'd try the reset video resolution option, and that did it. I was able to get the ps4 working in 480p mode, then 720p mode worked, which is all I need for the smaller tv this secondary ps4 is on. When I try 1080p (original ps4) it crashes every time it starts, or within a few minutes. No dust in the system.

par

Same problem here. Just shuts off with no warning. Though when they released the 7.50 update it killed my Blu Ray drive in my PS4 slim so I think my PlayStation is slowly dying lol.

par

Ajouter un commentaire

Is there any signs of overheating? It seems the system may be getting too hot and shutting down to protect itself. Is the console hot (I know its redundant for you being in iraq)

Cette réponse est-elle utile ?

Indice 1

Commentaires:

It gets hot that's why I bought an external fan. Shouldn't it change the light to red before shutting down? Mine doesn't.

par

In most cases yes, it will warn you with a red light before shutting down, Is your ps4 in a non dusty area? If not the interneal fan may need cleaning

par

I did do that. I opened up the console and cleaned the fan.

par

Now that we eliminated one issue, lets talk power. Do you lug it directly into a wall? I use a surge protector. If you do have yo tried other plugs?

par

Yes, I did that and I even moved to another rom just to check.

par

Afficher 1 commentaire en plus

Ajouter un commentaire

If you're still having this problem, go to [settings] then [initialization] then [initinalize system] and click [full initialization]. If that does not work, go into "Safe Mode" and click [rebuild data base]. Also make sure your system is up to date with its updates. Hopefully this helps !

Cette réponse est-elle utile ?

Indice 1
Ajouter un commentaire

I also have the same problem and i left it for a few months…but then i decided to take it to a local repair shop and when i brought it back still had the same problem and i called him and told him about it he told me it was working fine back at the shop …maybe i should try a different house so i took it to my friends place and it worked fine…i came to realise that my house wasnt giving it enough power (even when plugged direct) so nowadays i make sure everything else is turned off before i start playing and it works fine….let me know if it worked for you

Cette réponse est-elle utile ?

Indice 1

Commentaires:

Good point and easily forgotten, sometimes an outlets power is drained by other devices or just age of wiring. It never hurts to try a new outlet or power cable.

par

Ajouter un commentaire

Try just to turn it on and let it on home menu. Disable auto turn off and let it before you go to sleep, remove any connected controllers, camera or disc from console. Try to have all usb ports with nothing on them, usb sticks hub, and Ethernet cable disconnected, I would also recommend to remove it from any wifi network if it is connected.

If next morning is not off then it must be something wrong with power supply which cause it to turn off when is in load.

Hope this will be the beginning of your solution!

Cette réponse est-elle utile ?

Indice 0
Ajouter un commentaire

it sounds like your ps4 has a contamination issue..ie...dust....it can destroy electronics...remove the covers and use can of compressed air such as keyboard cleaner to get dust from device.

Cette réponse est-elle utile ?

Indice 0
Ajouter un commentaire

If with or without UPS the problem persists you can also try change power cord and check it with another power outlet if possible. If nothing of the above fix it then power supply of PlayStation 4 is probably faulty. If you are about to open the power supply BE EXTRA CAREFUL and you will need a multimeter ! I would recommend to buy a refurbished one, be careful with the model of the power supply you already have and find the same or a compatible one, there is model name on the power supply itself.

Cette réponse est-elle utile ?

Indice 0
Ajouter un commentaire

Just boot to safe mode and update system software through Internet, it may fix it

Cette réponse est-elle utile ?

Indice 0
Ajouter un commentaire

Happened to my Ps4 pro. You probably have a USB cable attached to the front port. Remove the USB attachment and for me I noticed that after I have done that it works without the sudden shutoff. There are 2 ports. Also try changing the ports. I. Now charge my controllers separately..

Cette réponse est-elle utile ?

Indice 0
Ajouter un commentaire

i had the same problem a few months back, i went into safe mode and updated system firmware , and havent had the problem since, you should try it, it does no harm

Cette réponse est-elle utile ?

Indice 0
Ajouter un commentaire

For anybody that has this problem and recently put their ps4 in a new outlet, for me it was the outlet, you can test this by plugging any other device (like a tv) and checking if it turns off, if so just avoid using that outlet, for me it was only the top outlet so i just got an extension cord and plugged my tv and ps4 to the bottom outlet, hope this helps

Cette réponse est-elle utile ?

Indice 0
Ajouter un commentaire

This is a simple case of hard drive malfunction this is caused by the lack of deet power and how well you can change the deets inside the console. I have checked many ps4s and see a pattern in the solution i use to test the reason of malfunction and have concluded that the hard drive needs to increase its deets and if you cant do that you need to get a new one. I beg you first try increasing deets in settings because that is the cheaper and most effective way but if worst comes may I recommend seagate 1tb ps4 edition I personally always use this as a hard drive and have used it for over 4 years and it is still perfectly silent

Cette réponse est-elle utile ?

Indice 0

Commentaires:

To Alberto, I got a new hard drive and it was good for a few days but it shut off randomly last night so that's not it. At least not in my case.

par

Ajouter un commentaire

Found a fix. It was a software issue for me. Too many blackouts had corrupted the hard drive. Reintializing the ps4 fixed it. Hope this helps.

Cette réponse est-elle utile ?

Indice 0
Ajouter un commentaire

I did the complete initialization with reinstalling system software which worked for like 2 days then same problem. Only game I get to work is Dark souls 3.

To Alberto Aneronda, thanks for that fix I have some original harddrives I will try and see if it works. If I'm lucky my disc drive will start working to lol.

Cette réponse est-elle utile ?

Indice 0
Ajouter un commentaire

Go to ps 4 settings and scroll down to initialize and then click on full initialize. That worked for me

Cette réponse est-elle utile ?

Indice 0
Ajouter un commentaire

Clean your ps thoroughly. Clean the fan with earbuds and it will

Cette réponse est-elle utile ?

Indice 0
Ajouter un commentaire

Ajouter une réponse

Alameen sera éternellement reconnaissant.
Nombre de vues :

Dernières 24 heures : 0

7 derniers jours : 9

30 derniers jours : 49

Total : 137,499