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The Western Digital My Passport Ultra is a USB 3.0 portable storage device with capacities from 500 GB up to 2 TB.

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Hard drive showing on TV but not PC

I have a 2TB hard drive that is not connecting to my pc, I cannot see it in disk management or in my computer. I have tested on multiple computers but still nothing. If I plug the device into my tv I can still watch my series and view my pictures. I really need to get my certificates off this, please help?

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Please check the file system of the External Hard Disk. For ex, FAT 16 or FAT 32 or NTFS or ExFAT . And please check your OS. Some of the file systems are not recognised by Linux OS based PCs depending upon the version of the Linux OS and so on. Basically, if your TV detects your External Hard disk, there is nothing that should stop it from getting connected to your PC/Laptop. It is quite evident that your Hard disk is not faulty as you have mentioned that you can access it over your TV

One thing to do is to update the drivers of the USB3.0 and USB 3.1 Ports on the motherboard of your PC/Laptop. That is one issue which can stop it from getting detected on your PC/Laptop.

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