Broken sim card tray stuck in G6

Mine broke, I know it's the last LG phone I will ever have. Just fired up the Apple so back to Apple

I had the exact same issue: sim tray was stuck while ejecting. When finally ejected, the microSD corner was broken off and lodged inside of the phone. LG 2nd Year Promise refused to honor the warranty. This is clearly a design flaw, otherwise it would be impossible for so many phones to have their sim tray broken at the exact same place. I will organize a class action lawsuit if LG does not acknowledge this is a product quality problem and fix it for the users for free.

Ihave the sme problem twice. My lg g6 is still under warranty. The first time I payed 60$ to LG for replacing the sim tray.

Now it happened again and they want from me to pay for raplacingthe tray.

i have also a lg v10 and they replaced me the mother board because the pone stucked without any charge.

I am very dissapointed and angry on lg and i’ll never buy an lg phone

So many people with broken sim trays, should be a class action.

they blamed me for the damage and charged for mainboard replacement

I'll never buy an lg phone again.. Never ever even if it means to stay without a smartphone for the rest if my life

I managed to take out the piece with a hair pin that I shortened, using the straight piece. Good luck with y'all.,.I am moving back to iPhone.

TURN OFF YOUR PHONE

1. Get a metal file ( leatherman or swiss army knife)

2. Get a pair of nail clippers

3. Extend the file on the nail clippers. Yeah the file with the weird yet amazing under the nail cleaner bit

4. With the "metal file" create a sharp tip on the curved end of the "nail clipper file". It doesn't need to be a weapon just enough so you can slide the "nail clipper file" into the sim/sd card slot and hook/grab the broken piece of plastic

5. MAKE SURE you grab the broken plastic in the sim/sd card slot NOT the tiny super small connection pins

6. Use the sharpened "nail clipper file" to remove the broken plastic bit

If the pins get broken and the sim card or memory card stop reading, it means the sim card reader will need replacing. It is a microsoldering job, theres a few videos of how it is done on youtube. Worst case scenario it is repairable!! :)

Just sent mine back to lg same issue, they claim its my fault and want to charge 200 cdn to fix. Should I go ahead or do it myself.

Same happened to me. What I did was took a strip of my college card and wetted its short edge with glue. Passed it into the slot and the broken piece stuck to it. I pulled it back gently and it was totally fine. It worked!

i’ve just popped mine out with a very sharp tool, try with something really thin and sharp like a syringe needle.

I had the same issue. It is so widespread I cant believe the thieves refuse to fix it under warranty. I have used smartphones since the days of Windows Mobile on HTC's earliest devices like the TyTN and I have never seen such a rubbish build. The front facing camera was pants too. They asked me to pay £190 to fix it and I refused

I have sued LG to court here in the UK and the hearing is in February 2019. I will lose more in a days wages to attend the court date than they are asking for but its a matter of principle. I hate the big boys getting one over us minions.

Wow, I just can't get over the amount of people that this happened to.

Just as an FYI and a follow-up to my original broken SIM card case:

After repairing the tray (under warranty) my ip68 rating was compromised by the repair leaving me with 4 times that the phone needed to be sent pack due to water damage (yes. now, every time i get my phone back from LG i go swimming with it and it just goes blank the momnet it submerges)

Ill keep updating but management doesnt want to admit fault but they insist they will repair it every time.

It just happened to me. The sim tray was broken and it left the L-shape broken piece inside the phone. I used a sharp pin to carefully pry the broken piece out. Then I ordered a replacement sim tray from eBay and it fits perfectly. Though I have not try if its still water tight. But everything else seems to be working.

It looks the LG G6 sim tray is a poor design and it breaks way too easily.

This just happened to me, I tried to get the L shaped pice out with the sim tool but it failed, any ideas would be great

I don't think there's anything that can help.

I have taken a out a blanket ban on anything LG.

I won't even buy their whitegoods. They snub their nose saying it was misuse. How TF is ejecting a sim tray to find it broken misuse. The tray is poorly engineered if it breaks inside the phone.

I will never buy LG again and I dissuade anyone I speak with from purchasing their products… NoNo matter how cheap they sell them

Hola.

Yo he tenido el mismo problema. Y cometí un error de novato, ya que soy técnico en una tienda de telefonía, e intenté sacar el pedazo que quedo dentro un poco a la fuerza. Claro así estropeas los pines de contacto. Menos mal que lo pude abrir para enderezar los pines de la MicroSD y 2ª SIM y parece que con un nuevo portasim va bien.

Pero si que es verdad que es un fallo de diseño muy grande ya que a todos imagino que se nos a roto por el mismo sitio y dentro del terminal. Claro LG al mandarlo a garantía se lava las manos diciendo que el portasim lo ha roto el usuario. Cosa totalmente falsa ya que se rompe en su interior al intentar expulsarlo.

Es una vergüenza. Y después de otros tantos fallos, dos veces ha pasado ya por garantía por fallo de pantalla y flex de carga, o carencias de este terminal tengo claro que será el último de esta marca que compre.

Espero no tener que sacar nunca más la SIM o la Micro SD ya que me temo que volverá a pasar lo mismo tarde o temprano.

¡ADIÓS LG!

GOOGLE TRANSLATE:

Hi.

I had the same problem. And I made a rookie mistake, since I'm a technician in a telephone shop, and I tried to take out the piece that was inside a bit by force. Of course, you damage the contact pins. Luckily I could open to straighten the pins of the MicroSD and 2nd SIM and it seems that with a new portasim goes well.

But it is true that it is a very big design flaw since we all imagine that we were broken by the same place and inside the terminal. If you send it to LG guarantee they washes his hands saying that the portasim has been broken by the user. Totally false thing because it breaks inside when trying to eject it.

It is a shame. And after many other failures, two times on warranty for screen problems and charge flex, or shortcomings of this terminal I am clear that it will be the last of this brand I buy.

I hope I do not have to remove the SIM or the Micro SD anymore because I am afraid that the same thing will happen again sooner or later.

GOODBYE LG!

i had an exactly the same problem and the lg support says it’s GBP 199 to fix it as the physical damage is out of warranty. it’s absurd and i’ll take it to a local phoneshop.

I got the same problem. The piece is forever stuck inside and I guess I may need to repair it at a technician and bear the costs . Very bad design.

Hi fellas,

just got the same problem due to a smartphone fall. The sim card tray broke and the L piece like mentioned got stuck inside.

Pulled it out with a sewing needle and hope nothing more is damaged…

Unfortunately it's hard to get the sim tray here in New Zealand.

Good luck and I'll keep posting.

I’m having the same issue. The tray broke in the same spot as everyone on this blog. I have an iPhone now and looks like it will stay that way for a while. Certainly not going to LG if this is how they back their products with design flaws. C’mon LG you are better than this!

same problem here it sucks!!!

This same problem just happened to me the tray broke inside of the reader I was able to get the broken pieces out of the phone and I bought a new tray. but now it seems it's not recognizing my sim card. I'm not sure what to do now is it the phone? The new tray? Or will I need to replace the sim reader?

Made the lost half with plastic, and it worked. now it recognizes sim card

Hola desde Diciembre de 2021... Otra vez exactamente lo mismo. Rotura de la bandeja SIM dentro del propio teléfono sin realizar ningún tipo de manipulación incorrecta o forzado. Simplemente sacando la tarjeta SIM, que no se había sacado desde la fecha del anterior post. Las conexiones de la Micro SD y la SIM seguramente las de por pérdidas porque ahora ya están mucho más afectadas que la última vez. Ya que esta vez no había manera de sacar la bandeja sin romperla por varias zonas. Todo esto realizado con el teléfono abierto para tener mejor acceso al componente atorado. Pero ni así conseguí que los pines de conexión se retorcieran. Así que corroboro la auténtica chapuza de los diseñadores técnicos de LG. Menos mal que ya sólo lo tenía de teléfono de emergencia e iba a ser utilizado tan sólo para GPS y poco más. ¡Menuda vergüenza!

Google's translator:

Hello from December 2021 ... Again exactly the same issue. Breakage of the SIM tray inside the phone itself without performing any type of incorrect or forced manipulation. Simply removing the SIM card, which had not been removed since the date of the previous post. The Micro SD and SIM connections are surely due to losses because now they are much more affected than last time. Since this time there was no way to remove the tray without breaking it in several areas. All this done with the phone open to have better access to the stuck component. But even then I did not get the connection pins to twist. So I corroborate the real bungling of LG's technical designers. Luckily it only had for emergency telephone and it was only going to be used for GPS and little else. What a shame!