Plastic connecting earpad with headband broke

Hey Guys,

If you have access to a 3D printer, I just found the files for the part on thingiverse (not my design)

https://www.thingiverse.com/thing:296603...

enjoy! I will… in about an hour!

I've got mine replaced under warranty at the store where I bought it (PC World/Currys)

Skullcandy Europe's email response, in case it helps someone:

May 29, 10:00 AM MST

Thank you for your email, Jozsef. I'm sorry for the issues you're having. It is definitely covered with our warranty.

Skullcandy has an awesome warranty. We make it very easy for you to have your headphones replaced for a full 2 years after you purchase them, no extra extended warranty to purchase. We do, however, require you pay to ship the product to us.

We pay the shipping to get the BRAND NEW, non refurbished product back to you. If you wish to take advantage of our amazing warranty simply visit your local post office and get your defective headphones shipped out to us, we will handle the rest. We are very sorry for any inconvenience the shipping cost causes.

We appreciate you choosing Skullcandy, Jozsef. Have a wonderful day!

I know that this is late but there is a bigger solution to fixing this.

I just tried this product yesterday on my skullcandy wireless crushers, now i have pictures that it definitely holds, sturdy as heck and unlike other glues a little does go a long way.

The glue i used is loctite epoxy plastic bonder. And also you can cover any of it with black paint as well. (20 minutes to bond, 24 hours to completely cure.

Good Morning Guys.

Can someone send me a email like you sent to SkullCandy Warranty?

because i sent 3 times and they reply always with that samples messages.

"Sorry to hear that you are having problems with your Skullcandy product, but keep reading to learn how you can take advantage of our warranty program!

Our warranty is valid for 24 months from date of purchase and only covers manufacturing defects. We need a receipt (or copy of your bank/CC statement) as proof of purchase.

Please go to http://www.skullcandy.co.uk/customer-ser... to find out how to participate in our warranty program.

We don’t repair our headphones, but we replace them for valid warranty claims.

If your headphones have a detachable cable, you can try a replacement cable first to check if the cable is the problem. The replacement cable for your headphones is also covered by the 24 months warranty! Just send us a scan of the proof of purchase (receipt or bank/credit card statement), the model of your headphone, your full postal address and a phone number, and we will send a free replacement cable your way!

If your headphones have been purchased more than 2 years ago or if you don’t have proof of purchase anymore, you can purchase a new replacement cable from our shop (http://www.skullcandy.co.uk/shop/accesso...).

Let us know if there is anything else that we can help with!

Rock on!

Yours,

Yyzzy

Skullcandy Customer Experience

#STAYLOUD"""""

END.

THANKS GUYS ;)

Same happened to my headphones after 3 (!) months. I have an idea to print this part on 3d printer and add some additional metal parts to make it more "bendproof". Also I wil make a "dangerous" part a little bit wider for additional safety. The only thing: I don't know how to disassemble the part where metal band puts into this part. I see that it can be disassembled but I.m not sure how to do it right =)

Does anyone evere disassembled this part and know how the metal band connects to it?

[FIXED] I broke mine a couple of times (glued back then broke again). Finally I got tired of the superglue routine and decided to dig around my tools for something stronger. Well… the solution actually came from my kids play bin. I found “Melty Beads” (available at Walmart).

I re-superglued the pieces together again. But this time, I wanted to reinforce the plastic where it breaks. So after applying the superglue, I heated up my solder gun, with a flat bit at the front, grabbed some black plastic beads from the box and melted two beads (layered) on each crack. Now, this is not pretty, but I use them in my home office so it doesn’t matter.

[edit] I sanded down the surfaces before the melting / plastic welding process

Hi all,

Would they replace it if I tried to work it out with superglue initially and it failed?

Like, would they take back a product if customer tried to fix them temporarily?

P.S. it is still in warranty.

Has anyone got a replacement when they tried fixing the product first but then decided to ship it for replacement?

Thanks

The best option to do is to replace the headphones. It may take some time and under $10 for shipping but you will get a brand new box and pair of headphones. These headphones come with a limited time warranty and it’s great! I am on my third pair of them and love them. My brother also got a pair and they broke and he sent them in. If you get the fast shipping you can send it out Monday and get it back Friday. Here’s how to do it:

1.) Go to https://warranty.skullcandy.com/

2.) Select “Headphone”

3.) Select “Crusher Wireless” (Color doesn’t matter)

4.) Select your purchase month

5.) Select your purchase year

6.) Then name the place you purchased the product

7.) Describe what happened to the headphones, and make sure to include if you were using them under normal use.

8.) Insert your First name

9.) Insert your Last name

10.) Insert your primary email

11.) Re-insert the same email

12.) Insert your primary address in “Address line 1“

13.) Insert City

14.) Select State

15.) Insert zip code

16.) Insert your cell phone number

Now you will get an email from them that may take a bit to receive. After opening the email:

17.) Print a copy of the email (and the receipt for safe measures)

18.) Pack the email and receipt copies in a box with the headphones

19.) Send out the package to “ Skullcandy, Inc. 1505 Worldwide Blvd. Hebron, KY 41048 “ (Or the address that is sent in your email) through a trackable carrier

Now you should be set to have them send you a brand new unopened pair of Skullcandy Crusher Wireless headphones!

On a side note, they seem to have changed the design of the headphones a bit from the original design. The black pair is mine (the old ones) and the white pair is my brothers (the new ones)

Changes:

• The metal band is now thinner
• There are now 4 screws above the cup which makes it look like it would be more repairable if parts were available for purchase
• The white headband feels like it’s slightly thicker but this might just be my eyes
• The white plastic housing on the top part of the metal band is now reinforced and thicker

I don’t know why they made these changes but hopefully it was for the better. So far the white ones are holding up and so are my older black ones. Besides those changes everything is the same from sound quality to battery life. Also as a disclaimer the white pair always had the canvas top vs the leather so that I didn’t include. Speculation for why they would change the design like that would be to make it more repairable and it’s now probably cheaper to manufacture because of the smaller headband, but that’s just my guess. If anyone has any questions I would be more than happy to answer them! I also noticed that there are no tare down videos so I will release a tare down video of the older pair on my YouTube channel if anyone is interested just search Skullcandy Crusher Wireless Tare Down and it should be there.

After about 45 mins

I’ve posted a solution to this problem on my YouTube channel involving two part plastic bonding epoxy from Loctite. It isn’t pretty, but it works.

https://www.youtube.com/watch?v=7LpPYTf6...

This what happened to me after 4 months.

My folding part ripped off can anyone suggest me how to repair or anything?

u might can get a heat gun or stick and melt it back together