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The Dell Inspiron 14-7437 is pre-installed with Windows 8, has 4th generation Intel Core processors and a 14-inch display.

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My laptop is not charging, help!

Hi,

My laptop stopped charging recently. It works when plugged in but says "1%, not charging. Power mode (plugged in)." My first response was buying a new charger but the same thing happened. So I thought it must be the power jack. I ordered one on ebay and replaced it today. But the same thing happened - 1%, not charging...help! What else could it be?

Thanks Magda

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Hi @magbrown? had you checked about the battery?

par

what are you doing while you have this issue? you doing anything resource intensive?

par

No, not at all. I’m just simply using my laptop whilst pugged in. When I unplug it the laptop imediatelly turns itself off :( Thanks

par

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Try replacing the battery, and/or the pins and cables connecting the battery to the power jack and motherboard.

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1 commentaire:

The laptop is only two years old. Do you think it could be the battery? Thanks :)

par

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Magdalena Browning sera éternellement reconnaissant.
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