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Can connect to WiFi but can't get on the internet

So I have done a full factory reset and I am still unable to connect to the internet. The Wi-Fi says connected but I can't open a page on Google? Samsung Galaxy tab A model SM-T355Y

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Hi @annetty ,

Can you access the internet when using other apps such as YouTube etc?


tried router about 5 times last night, it didn't want to play, tried it again this morning and bang, its A OK now, must have been having a spaz. Thanks for all your help


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Sound like a DHCP issue. Could even be the router refusing to give the machine a new lease.

Have you tried resetting your router? This sounds crazy but I've seen this happen where the router thinks the device is already registered and refuses to hand it a new IP lease.

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Annette sera éternellement reconnaissant.
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