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Budget laptop released in late 2016 identifiable by the model number, N16Q2 found on the bottom of the laptop.

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Laptop only charges when off.

My computer will not charge when I am on the laptop. It has to be turned off and then it will charge. The battery seems to be fine, it charges in reasonable time and goes to 100%. I am thinking it is the charging cord, cord is in perfect condition and the laptop is only 2 years old.

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Has it always been like this? If so, and if the charger is only small it may only be able deliver enough power to run the laptop, leaving little or none to go into the battery until you shut it down. Certainly it’ll take longer to charge when you’re running it at the same time.

But if this is something new, and especially if the laptop is running slow, you might have something running which is using a lot of processing power. Press ctrl-alt-del and select Task Manager. Look at processor utilisation and see if anything is showing with a continuously high rate. It could be malware such as a browser tab running crypto mining or it could be a legit program running badly. Windows Update sometimes has been known to do this.

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Mine was also not charging except when off or in hibernation/sleep mode. Worse still, the adapter was overheating when charging.

MY SOLUTION:

(Please note that my solution might not apply to all),

I replaced adapter with similar rating adapter as mine had been hit by power surge.

Laptop now OK with no issue.

par

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