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This laptop from HP was released in November 2011. It has a 17.3" display and and comes in either silver or nero black.

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Why is the display not working but the external display works?

The computer turns on but the display is blank. However when I connect the external monitor via HDMI I can see the display on the external monitor but not on the laptop screen why?

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There could be a couple of reasons why your internal display isn’t working…. reason #1 …the display settings in your operating system are set to external display only…… or…. they are set to clone and external display is the only one you can see because the internal display screen is broken, or there could even be a problem with your video card. Usually, it is just a matter of going into the settings/display and setting the computer to display the internal screen. Sometimes you can even find the lcd display key on keyboard (ususally f5 or it will have an screen icon on it) hold down Function key Fn and the F5 or screen key and that will change the display… I will need more information to be of further assistance like operating system, version, etc… Hope this helps

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Thanks for the reply. I tried the Function key to change the display. It still doesn’t work. It only shows on the external monitor. My OS is Windows 10 pro the latest build.

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