Aller au contenu principal

HP released this ergonomic laptop (model number 15-au123cl) in October 2016. It features Windows 10 and a touch screen.

14 questions Voir tout

Laptop itsnt Turning on, only giving black sreen

Yesterday my laptop said it needed to be restarted and would do so by its self while i was using it. Since then it hasn’t worked. When I turn it on I see the hp sign and the loading symbol underneath. It then goes to a black screen and recently it has showen me the log in page but hasn’t stayed around long enough to allow me to log in. It just goes back to the black screen. I donno what to do Nothing I’ve looked up has worked…

Répondre à cette question J'ai le même problème

Cette question est-elle utile ?

Indice 0
Ajouter un commentaire

1 Réponse

First. Get to recovery mode (press ctrl alt del when the loading circle appears or turn your pc off when it appears twice)

Advanced > advanced > boot options (or similar, can’t remember by detail) > safe mode

Tell me if it works

Cette réponse est-elle utile ?

Indice 0

1 commentaire:

It just went to blue screen which said hibernating with a loading circle underneath. I left it for a number of hours and nothing happened

par

Ajouter un commentaire

Ajouter une réponse

Isabelle sera éternellement reconnaissant.
Nombre de vues :

Dernières 24 heures : 0

7 derniers jours : 5

30 derniers jours : 10

Total : 129