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The ZTE ZMax Pro is identified by its black color, rear fingerprint sensor and its model name, Z981, which can be found under the rear case.

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Home button, app switcher isn't working

Home and app switcher buttons stopped working, but when I tap on them the still make a noise like their working. Aslo when I pull down to look at the short cuts such as the flash light or power saver mode my phone won't let me pull down all the way, stopping at the first 5, wifi, Bluetooth etc. Tried system cache rest which did nothing. Any suggestions?

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Having same problem... Safe mode didn't change anything.. please help..


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Hi @cooljoea651 ,

Try starting the phone in safe mode and see if it works OK.

If it does then a downloaded app is the cause of the problem. The trick is to find out which one. You’ll need to uninstall each downloaded app, one by one, and test the phone in normal mode between each uninstall to check if it works OK. When it does, the last downloaded app that was uninstalled was the cause.

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I'm having the same exact problem. I went into safe mode but nothing changes, so it's not an app causing it. What other way can I fix this??


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Hi @Suzi Kolpin,

Since starting in safe mode didn’t change anything try a hard reset and check if that resolves the problem.

Be aware that a hard reset will erase all your data and downloaded apps. It will restore the phone to its’ factory default condition. If you wish to try this then backup the phone to the cloud or a PC before performing the hard reset.

Backup the phone using the phone’s backup feature.

When the backup has been completed, perform a hard reset (aka factory restore, master reset) using the phone’s factory restore feature or by using the hardware keys as shown in the link above.

Once the phone has been reset, check if it operates correctly.

If it doesn’t work correctly when it has been reset then you have a hardware problem.

Has the phone been dropped or gotten wet at all?

Here’s a link to the ifixit ZTE ZMax Pro Repair guides which will help you to open the phone and inspect it for any loose connections or obvious damage.

If it works correctly when it has been reset, using the backup that you made earlier, restore the phone using the phone’s restore feature.

Once the phone has been restored to what it was, check that it still works OK.

If it still works OK then the reset has resolved the problem.

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Christian Romani sera éternellement reconnaissant.
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