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Repair guides and disassembly information for Lenovo's 3rd-gen ThinkPad X1 Carbon laptops.

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My laptop will not turn off and also the screen is black

I opened my laptop. The keyboard wasn’t working, it wasn’t registering anything. I figured it may have been because it wasn’t updated yet and the mousepad still worked, so i clicked on Update & Restart. as it was restarting it said it ran into an error, the laptop would restart on its own. then the screen flashed black and, along with two other messages i didn’t have time to read, it said “Keyboard not registered”. Then it just went black and will not turn off. the power button is lit and so is the lenovo red dot on the outside, so it is at least partly awake. ive held the button as long as one minute and still no response. i’ve closed and opened it still no response. i’m so frustrated right now i might just slam it against a door frame for a guaranteed response but i wanted to see if i could fix this first. My laptop is about three years old, was bought directly off Lenovo’s online store and has no warrantee. It’s never malfunctioned before and i was on no sketchy websites leading up to this malfunction. Please help, I need this for my classes and studies and i’m trying not to panic !!!!!!!! Thank you.

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Solution retenue

First chill.. especially during repairs.

Just remove the battery power and leave it for 20 min. Sometimes electronics need a complete reset. Then try power on.

The keyboard wasn’t working, it wasn’t registering anything. I figured it may have been because it wasn’t updated yet and the mousepad still worked, so i clicked on Update & Restart.

Usually things like keyboard need no update - even if you replace them.

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i didn't have the tools to take the battery out but i did complete reset it with a little needle sized button on the bottom, thanks bighead

par

Same problem. I will take it back to the shop now. 7th gen X1.

Holding the power button 1 min does not turn it off

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Please see the below video for solution, its worked with me

https://youtube.com/shorts/gPfcKjiC7yY?f...

http://bit.ly/3NLEYDm

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Alexander Symonette sera éternellement reconnaissant.
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