Keyboard and Trackpad are both unresponsive. What should I do?
So two nights ago my keyboard and trackpad suddenly stopped functioning. I cannot seem to figure out what the problem is. I've searched around for a solution, or someone with similar problems, but most of the keyboard problems were for older models.
Everything else works fine, nothing wrong with the monitor, the backlight still functions, the power button functions, USB ports and speakers work fine. I am currently using external keyboard and mouse. The system monitor says that there is no internal keyboard or trackpad hardware.
So my questions are:
What do you guys think is wrong with the keyboard/trackpad?
What are the steps to check if there was liquid damage? (I used lysol wipes last week to clean my keyboard and where the wrists rest, so that may be why? iduno)
and if there is damage, Is it cheaper to just replace the needed parts myself? or Does apple charge for labor along with parts?
Cette question est-elle utile ?
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3 commentaires
No warranty?
par Joss
I'd invest in a better electronics cleaner..lysol is mostly water/antiseptic and only about 2% is alcohol..not really a great amount to help with evaporation of any liquid that trickled down your trackpad.
par pollytintop
Hey guys thanks for the reply!
I have about less than a month of warranty left but assuming I damaged the keyboard myself, I thought that would mean i'd have to pay for it myself.
Update: I'm going to bring it into a genius bar tomorrow and I'll see what is wrong, what they can do, and how much it will cost me. I am hoping it isn't too expensive to get it replaced, since I don't really have the money to fix it...but classes starts in a week!
par Tony