Aller au contenu principal

Lancé le 20 septembre, l'iPhone grand public 2019 est équipé d'un écran tactile de 6,1 pouces, d'une double caméra et est disponible en six couleurs. Il succède à l'iPhone XR.

Questions au sujet de 196 Voir tout

Did I break face ID?

Customer came in with an iphone 11 screen that was cracked topside and in restore mode. There was a lot of dirt/dust/etc on 1 of the selfie cameras and dot projector. I replaced the screen and updated the iOS and the phone worked. I tested face ID but it wouldn’t let me set it up. It says that I have to try again later or that my face is out of view and I need to reposition it. Portrait mode says I need to move further away. Proximity sensor and auto brightness works when I tested calling someone. I called the customer and asked if face ID worked and she said yes what I don’t really believe. If I am correct the dot projector is broken, but I did not remove the selfie cam.

Is it possible that unlocking works but setting up a new face ID fails or if it’s broken, nothing will work.

I have replaced a lot of iPhones with faceID and have never broken one before. Is this the first time?

Répondre à cette question J'ai le même problème

Cette question est-elle utile ?

Indice 0
Ajouter un commentaire

1 solution

Can you post pictures of the device and potentially damaged components? I have a policy in my store for situations like this. I perform a functionality test before any repairs are attempted. If I can’t test everything, I’m not liable for those components because although the customer claims those parts were working when it came in, I don’t 100% know that and unfortunately you can’t take everyone’s word for it. Sounds like you should have a similar policy in place. If it says to move around, you may just need to adjust the front selfie camera assembly a little bit and make sure the sensors are seated properly as well. And why was it in restore mode?

Cette réponse est-elle utile ?

Indice 0

Commentaires:

The parts all look fine, but it is an insurance claim so we are adding the face ID to the list. Thanks for the suggestions

par

Ajouter un commentaire

Ajouter une réponse

KWH sera éternellement reconnaissant.
Nombre de vues :

Dernières 24 heures : 0

7 derniers jours : 0

30 derniers jours : 0

Total : 93