I tried to factory reset my laptop but every time I try to boot it up, it will just tell me to reset and the cycle would repeat. This started to happen when my laptop was updated to windows 10. why?
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It wont have a factory reset as such as Windows 10 was NOT installed at the factory.
But you can do it from a USB flash drive as follows:
This takes you to the video example for Lenovo:
https://support.lenovo.com/mx/en/videos/...
I believe pressing <F12> (don’t type the angle brackets) during powering on brings up the boot menu for Dell/Alienware .
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