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Repair and disassembly information for the Samsung Galaxy Note20 Ultra Android smartphone. Released in August of 2020.

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Blue box stuck on main screen can't access anything else on my phone?

I have a blue box in the middle of my phones screen and it won't go away, I also can't go to any of my apps or other pages and I can't access my phones main screen or restart or turn off my phone. I tried editing a picture and it said to hold the back button and some other button but I'm not familiar with the other button it's referring too! Please help me remove this feature and get access back to my phone!

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I don't want to shut the phone off I need to answer a call and it won't let me to that screen

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@lizardj

What's so bad about turning the phone off as described below and then waiting a few seconds and turning it back on again?

If wanting to answer a call at the time, the caller information should hopefully be stored in the missed call log in the phone app or be sent to your voicemail where they can leave a message and you can call them back.

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Hi ,

Press and hold down the power button and the volume down button at the same time.

Tap on Power Off when the option appears.

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yes thank you so much . it was driving me crazy .. what i would like to know now is how in the world did it get there . ??? thanks again !!!!

par

I'm having the same problem except for when I hit the volume and power button it pulls up the options that let me power my phone off I tapped to power my phone off and it moves that option to the center of the screen for me to TAP again only at that point is under the blue box and I can't tap anything that's under the blue box what do I do

par

Also mines an s21 I would search for how to fix this problem but my access to my phone and it's apps are limited I was lucky enough to pull up this page and now I can't close it out if I wanted to

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@kindbuddy

Try pressing the side key and the volume UP key at the same time to disable the Universal switch setting. The side key is the one below the volume key

If no good and you can access the phone go to Settings > Accessibility → Interaction and dexterity → Universal switch and disable it there.

par

There is this little tiny guy looking thing with white background a side bar on the front of my screen it has sound amplify and universal switch and some annoying picture negative appearance changer. It just appeared one time now I can't get it to go away. The amplify sound is gone and I am left with universal switch and the picture negative filter. I can't access universal switch and the picture appearance changer is not me. Can I Uninstal it or at least hey it off my screen? I have a Galaxy s22 please help me

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