A11 Media menu is stuck in screen
I can't turn off/reset my mom's phone and she doesn't want hard reset since she doesn't want lose all her stuff
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Hello, I found that you can force the phone to shutdown by pressing both the power + the volume down buttons for 5s (maybe more), I tried that on my A12 but my phone works fine unlike yours, so maybe it will work for you too.
I’ll look for another solution while you try this one, if nothing works then you have to wait until the battery drains out.
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Yes you are amazing thank you this holding the power button and the volume button down wards to get a forced shutdown and it restarts it right back up and it cleared it up thank you dearly
