Harder and harder to turn it on

Question

iPhone 11 Pro Max

Lancé le 20 septembre, le plus grand et plus cher smartphone Apple de l'année 2019 impressionne avec son écran OLED de 6,5 pouces, sa caméra à triple objectif et l'amélioration de l'autonomie de sa batterie. Il succède à l'iPhone XS Max.

165 questions Voir tout

Crazy Pierrot @crazypierrot

Rep: 1

Publié: 3 sept. 2022

Options

Harder and harder to turn it on

Hi

My (out of apple care) iPhone 11 Pro Max stays on black screen after a few hours not being used (most likely running out of battery).

It used to respond OK to the Volume-Up, Volume-Down, Side-button sequence, but not anymore. Now it stays black.

Last week it "magically" turned on again after 2 weeks untouched (connect to power screen). I took the opportunity to do a full reset (Recovery mode, not DFU as I couldn't get it to switch in DFU mode).

But It did it again: now I can't turn it on, no button sequence work, looks like it does not even charge (does not run hot, neither on several working plugs, nor wireless).

Call to Apple helpline didn't help beside they wants me to pay an excruciating amount of $$$ to get a replacement :-)

Anyone having solved that problem before?

Thanks in advance !

Répondre à cette question J'ai le même problème

Cette question est-elle utile ?

Oui Non

Indice 0

Ajouter un commentaire

2 Réponses

Duck @xpro Rep: 156 5 1 · Answer 1 · 2022-09-03T07:46:17-07:00

Réponse la plus utile

Duck @xpro

Rep: 156

5

1

Publié: 3 sept. 2022

Options

Hi Crazy Pierrot,

I have never heard of this issue, but I am willing to give some tips.

You could try restoring your iPhone through iTunes
If you dropped your phone for long periods of time, water could have seeped into the screen and/or logic board and damaged the compenents.
If your phone is not working with any series of button combinations, I suggest you try and plug the phone in first, then do combonations.

I hope this will find you well

-With regards,

ziamaxim

Cette réponse est-elle utile ?

Oui Non

Indice 1

2 commentaires:

Thank you for your fast answer !

Step one was done last week, I did the recovery mode restore as it (magically...) turned on by itself. Did a new installation, not from backup, it seems it didn't solve the problem. :-(

Phone was never dropped into water, nor in contact with. I also cleaned the lightning port, but it seemed clean.

I tried to follow your advise

Tried the button sequence with phone plug into a 30W usb-c apple charger (that work with my other iPhone) >> No luck

Tried the same, after 30mn >> no luck

Tried the same after rotating the plug inside the lighting port. >> no luck

Tried the same with phone plugged in my MacBook Air, again, no luck...

Do you think replacing the battery is worth the try ?

Warm regards,

CP

3 sept. 2022 par Crazy Pierrot

Sorry for the long wait time for my response,

You should try and replace the battery.