Rep: 25
1
1
Hi
I have tried to use my headset with the usb plugged in to charge whilst in use steel series arctic 9x it worked for a few minutes then went off and I’ve not been able to power them up since
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Rep: 13
1
First, try changing the cable or testing it with another device to ensure it works. If not there is a pinhole under the ear cushion (non-mic side) that has a reset button. Use a paperclip to press down into it to reset the 9X. You should feel a circular bump which is the button. If this doesn't fix it, download the SteelSeries Engine from https://steelseries.com/engine to a desktop/laptop and update the headphones.
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