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How do I disable Real Time Text

I just switched my cell phone service to Visible by Verizon, and upon doing so, "Real Time Text" has been enabled and comes up every time my daughter calls me, and I am not able to answer her call, only end the call or use text, as if I am hearing impared, but I am not. I've tried to disable the setting in "accessibility" then "Real Time Text" but there is no option to turn this setting off. Can you please tell me how to disable this and/or turn it off?

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C.D. since this just happened when you changed your service provider, you do want to contact them first. Explain the issue and let them know that this just occured when you changed service.

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C. D. sera éternellement reconnaissant.
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