Laptop power blinks white and orange, not turning on.

Hello @greykingdom

How many times does the caps lock light flash? I know that if it flashes three times, it is most likely that the RAM is not seated correctly. Just find the ram, remove it by pushing the metal clips away from the sides of the RAM, and it should pop out. Put the RAM back in, and the laptop may be functional.

It sounds like internal damage from the drop—possibly the motherboard, screen, or connectors. The blinking lights usually mean a hardware fault. Since HP support wasn’t helpful, consider taking it to a trusted local repair shop for a proper diagnosis.

1. ***Perform a Hard Reset:

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• Unplug charger.
  • Remove battery (if removable).
  • Hold the power button for 60 seconds.
  • Reconnect power adapter (without battery), then try powering on.
• ***Check RAM:

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• Remove and reseat both RAM modules.
  • Try booting with one RAM stick at a time in each slot.
• ***Test External Display:

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• Connect HDMI or DisplayPort to an external monitor.
  • Press Fn + F4 (or the external display switch key).
• ***Inspect Battery & Connectors:

***

• Ensure battery connector is not bent, burnt, or loose.
  • Try booting with only charger, and then only with battery (if charged externally).
• ***Look for Visible Board Damage:

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• Use a flashlight to inspect the motherboard for cracks, burnt areas, or loose chips.
  • Check DC jack port for looseness or wiggle.
• ***BIOS Recovery (if applicable):

***

• HP laptops sometimes support BIOS recovery via USB.
  • Visit HP support to download BIOS for your model to a USB, hold Win + B or Win + V during boot.
• ***Professional Repair Options:

***

• If no response after above:
  • Likely motherboard-level damage.
    • You’ll need a board-level technician for inspection with a multimeter and microscope.