Go to ''Menu'' > ''Settings'', scroll down to ''Applications'', swipe on right side and select ''All''
Scroll down to and select ''Google Search'' select "''Clear Data''", select "''Clear Cache''"
Go back to ''All ''then scroll to find and select ''Download Manager'' select "''Clear Data''", select "''Clear Cache''".
Go back to Main menu, restart your phone.
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Hopefully it will have fixed both your problems.
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Hopefully it will have fixed both your problems.
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=== Update (01/22/2016) ===
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Hi,
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Try a hard reset. (factory reset)
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''Be aware that a hard reset will erase all your downloaded apps and user data. It will restore your phone to a factory default condition. It will be like when you first bought it''
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If you can ensure that the battery is charged before you perform a hard reset. Do not have the charger connected when you perform a hard reset.
Hi,
Try the following:
Go to ''Menu'' > ''Settings'', scroll down to ''Applications'', swipe on right side and select ''All''
Scroll down to and select ''Google Search'' select "''Clear Data''", select "''Clear Cache''"
Go back to ''All ''then scroll to find and select ''Download Manager'' select "''Clear Data''", select "''Clear Cache''".
Go back to Main menu, restart your phone.
Hopefully it will have fixed both your problems.