Has it worked before OK, when connecting it to a computer via USB?
Have you got the [http://www.leapfrog.com/en-au/support/products/leaptop|Leapfrog connect program] installed in your computer?
This will install the drivers so that your My Own Leaptop will connect via USB
=== Update (05/26/2018) ===
-
Hi,
+
Hi,
+
Use a strong light and a magnifying glass to check the USB port to ensure that all the pins are there and that they are straight and parallel with each other.
+
Also check for any lint etc., which may be in the port enclosure. If there is use a vacuum cleaner to suck it out or if necessary use a wooden toothpick to gently dislodge anything trapped in there.
-
If the port seems OK perhaps it has become dislodged form the systemboard.
-
Here's a link to the ifixit https://www.ifixit.com/Guide/Leapfrog+My+Own+Leaptop+Keyboard+Buttons+Replacement+Guide/59579 which may help in gaining access to the systemboard so that it can be inspected.
+
+
If the port seems OK perhaps it has become dislodged from the systemboard.
+
+
Here's a link to the ifixit [guide|59579] which may help in gaining access to the systemboard so that it can be inspected.
Has it worked before OK, when connecting it to a computer via USB?
Have you got the [http://www.leapfrog.com/en-au/support/products/leaptop|Leapfrog connect program] installed in your computer?
This will install the drivers so that your My Own Leaptop will connect via USB
+
+
=== Update (05/26/2018) ===
+
+
Hi,
+
Use a strong light and a magnifying glass to check the USB port to ensure that all the pins are there and that they are straight and parallel with each other.
+
Also check for any lint etc., which may be in the port enclosure. If there is use a vacuum cleaner to suck it out or if necessary use a wooden toothpick to gently dislodge anything trapped in there.
+
If the port seems OK perhaps it has become dislodged form the systemboard.
+
Here's a link to the ifixit https://www.ifixit.com/Guide/Leapfrog+My+Own+Leaptop+Keyboard+Buttons+Replacement+Guide/59579 which may help in gaining access to the systemboard so that it can be inspected.
Hi @helly ,
has it worked before OK, when connecting it to a computer via USB?
Have you got the [http://www.leapfrog.com/en-au/support/products/leaptop|Leapfrog connect program] installed in your computer?
This will install the drivers so that your My Own Leaptop will connect via USB