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Battery Does Not Retain Charge
The battery charges slowly, does not keep a charge, and displays low battery icon.
Battery Settings Are Not Up to Date
Click the Start Menu button, and search for Device Manager. Open Device Manager and click Batteries. Next, click on the arrow to open the drop-down menu. Within the drop-down menu, you will see two Microsoft ACPI-Compliant Control Method Battery options. Highlight both Microsoft ACPI-Compliant Control Method Battery options and right-click, select uninstall. Restart the computer. If the issue is not resolved after testing these troubleshooting methods, consider replacing your battery.
When the computer is plugged in, the battery icon is located in the bottom right corner of the computer screen. If you notice your battery not keeping a charge or you notice a low battery icon after having it plugged in for a while, try testing the battery. This will accurately allow you to see your charge level or whether the battery is working.
First, hold down start button to turn off computer. Restart computer and press F2 immediately. Hit F2 every one second until HP PC Hardware Diagnostics UEFI menu displays. Select Component Test-Power-Battery in the menu. Once in the Battery Menu, select Run Once. Once the test is complete results will be provided. If it failed, you will see a failure ID in bright red and a description about why it isn’t working. If you see “weak,” “very weak,” or replace,” consider purchasing a new battery. If you see "no battery" in the description, follow our Battery Replacement Guide.
Device is Slow
The device is running slow and takes a long time to start.
Windows is Not Up to Date
Make sure your software is up to date. Go to start menu and select “restart with updates.” This might take a few minutes.
Check and see if you have malware, viruses, or adware. These things could possibly cause your computer to run slow. To determine if your computer has been infected, run a security scan. The security scan is an external program you can find on a website browser. Go to Google and search security scan. Use Norton or Mcaffee. Once you've selected a program, click download and follow the prompts to complete security scan.
Hardware Needs More Room
Try increasing the amount of storage on your computer. First, empty your recycle bin. Go to your Windows desktop and click on the manage tab then select empty recycle bin. If you still need more room, delete any undesirable programs. Use the search bar in the Start Menu button to find programs and features. Once there, highlight unnecessary programs and uninstall.
Finally, if you are still having issues with memory space on your computer, follow our Hard Drive Replacement Guide.
Device Won’t Connect to Internet
You have trouble connecting to the internet, and the Wifi icon is not displaying.
Missing Internet Icon
Make sure the wireless option is not deselected. On your keyboard, look for the F12 key with an airplane symbol, and ensure that button is pushed in.
Outdated Wireless Driver
Update your wireless driver. Search for Device Manager in the Start Menu button. Scroll to the bottom of the list and find Network Adaptors. Next, click on the triangle to open drop down menu. Highlight Wireless Adaptor in the list then right click and select Update Driver. Finally, it will ask if you want to search automatically for the updated driver. Select yes, and install. After following install instructions, restart and try connecting to the internet.
Screen is Locking Up
The display is frozen or the mouse and programs are not responding.
If one program is not responding, it can cause other programs or your laptop to respond slowly or not respond at all. To resolve the issue, you may need to close the unresponsive program using the Task Manager function. To do this, use the key command “CTRL+ALT+DEL,” and select “Task Manager” from the menu options. Then select and close the unresponsive program.
Your computer may have encountered errors while booting that is causing the screen to remain frozen. You may need to reboot your computer. To do this, use the key command “CTRL+ALT+DEL” and select the power button, then select “Reset.” If you are unable to access this menu, hold down the power button for about five seconds or until the computer shuts off. Allow the computer to rest for at least five seconds before powering back on. If rebooting the laptop does not solve the frozen screen or if the issue happens consistently, there may be something wrong with the hardware.
If the options above have not solved your problem of the screen freezing there may be an issue with your hardware. To discover the hardware that is causing the problem you can run a diagnostics test. To start the test, turn the computer off by holding the power button for five seconds. Turn the computer back on and immediately press the “F2” key about once every second until the HP PC Hardware Diagnostics menu appears. Once the menu appears select the “Systems Test,” then select “Quick Test.” Then select “Run Once” and wait for the results. After the test has successfully run, it should alert you of any failing hardware and give you a code that can be entered in HP's Failure ID Diagnostic to learn more about the failing hardware and repair options. If it happens to be any of these components: Video Card, RAM, Hard Drive, or the Fan you can visit our replacement guides to help you resolve the issue.
Blank or Black Screen
Your computer is on, but the screen is still blank or black.
Dimmed Brightness or in Power Saving Mode
If the screen is very dark but you can faintly see your desktop, it may be in a power saving mode or the brightness may be turned down. First, plug your computer into its charger. Then check or adjust the brightness by using the keys “F2” and “F3” or from the Settings menu. To adjust the settings menu open up “Settings”, then select “Display.” The brightness bar will be at the top of the page and you can adjust the brightness by moving the slider.
Rebooting your computer may resolve the issue of the blank or black screen and can help to determine if it is a temporary issue. To reboot your computer, use the key command “CTRL+ALT+DEL” and select the power button, then select “Reset.” If you are unable to access this menu hold down the power button for about five seconds or until the computer shuts off. Allow the computer to rest for at least five seconds before powering back on. If rebooting the laptop does not solve the blank or black screen, there may be something wrong with the hardware.
Connecting the laptop to display on a separate monitor can show if the hardware, such as the graphics card, is malfunctioning or if there are other issues. First go to the Windows search box and locate the “Display Settings.” Open Display Settings and then click “Advanced Display Settings.” There you will see two drop down menus, under the “Multiple Displays” drop down menu select “Duplicate these displays.” Turn your computer off and connect it to a separate monitor. Be sure to select a cable that works with the outputs on your laptop as well as the intended external monitor. Then turn your computer back on. If the display does not automatically switch to the external display, use the key command “Fn+F4” to move the display to the external monitor. If the desktop appears on the external monitor, something may be wrong with your graphics card. To replace the graphics card, see our Hard Drive Replacement Guide.