Virtual Rabbids: The Big Ride Troubleshooting Guide

VirtuaZ Rabbi's

Please select the appropriate symptom from the list below:

Both HTC Vive Headsets show white screen during gameplay

ONE HTC Vive Headset is showing white screen during gameplay

Player 2 Not Crediting

No Motion at all from Motion Base

Motion from only ONE actuator on Motion Base

Game volume too low

Safety sensor showing blocked

PC will not power up or will not stay on

Other

SYMPTOM

During gameplay, especially in sections with heavy vibration or impact, the picture inside the headset goes grey, either briefly or for long periods of time (15-20 seconds).

ROOT CAUSE

If the headset loses tracking at any time, the picture inside will turn grey. Only one base station needs to see the headset to maintain tracking, but both base stations need to be able to see each other. The base stations are sensitive to vibration and impact, as they have moving parts inside. If either base station is subjected to vibration, it will cause them to briefly lose sync with each other, and thus the headset will lose tracking, and show a grey screen.

STEPS TO RESOLVE

Go through each section below, checking to see if the problem still persists after each change. If so, continue on to the next troubleshooting step.

1. CHECK FOR DIRT OR DAMAGE ON THE BASE STATIONS

Check the face of the base stations to make sure they are clean and scratch free.

2. REDUCE VIBRATION AT THE BASE STATIONS

A. SLED FEET

Ensure the feet on the front sled are wound all the way down. If not properly balanced, the vibration in the sled is amplified, which transfers more vibration to the base station housed here.

B. BASE STATION MOUNTING

Check that the base stations are securely mounted on their brackets, and that the front face of the base station is parallel with the grey acrylic. They can come lose during transport.

C. LOOSEN CONNECTION TO TOWER

Loosen the bolts connecting the yellow cable trunking to the tower (as shown below), so the trunking is floating. This drastically reduces the vibration passed to the base station housed in the tower.

GAP

3. INSTALL SYNC CABLE

By connecting the base stations via sync cable, it allows them to sync over wired communication instead of wirelessly. This allows them to re-establish syncing much faster, so even if either base station receives a small to medium amount of vibration, they won't lose tracking of the headset. The sync cable is a standard 3.5mm to 3.5mm audio cable. This needs to be plugged into the back of each base station, and run down the tower, through the motion base, and up through the sled. Once the cable is installed, the base station channels must be changed.

Wireless: Sled = b, Tower = C

Wired: Sled A, Tower = b

4. CHECK CHANNELS

The base station channel is visible in the bottom left hand corner of the base station face, as shown below. The two base stations must be set to different channels. Use the button on the back of the base station to toggle between channels.

Note that the channels shown below are an example only.

Wireless: Sled = b, Tower = C

Wired (after installing the sync cable): Sled A, Tower = b

A FRONT BACK

A

FURTHER TROUBLESHOOTING

If the steps above did not improve the issue, you can use the information below to continue more in-depth troubleshooting to identify potential issues with a faulty base station, interference, or a faulty headset. Alternatively, you can contact LAI Support for more assistance.

TROUBLESHOOTING BASE STATION AND HEADSET ISSUES

The SteamVR window is always running in the background. It can provide