14th Generation PowerEdge Server Troubleshooting Guide

Dell Technologies

14 $ ^{th} $ Generation PowerEdge Server Troubleshooting Guide

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NOTE: A NOTE indicates important information that helps you make better use of your product.

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CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

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WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Chapter 1: Overview ..... 5
Safety instructions ..... 7
Documentation resources ..... 7
Chapter 2: Quick help 14G ..... 10
Error code matrix ..... 10
Top trending issues ..... 10
Chapter 3: Self help ..... 12
System diagnostics and indicator codes ..... 12
Using system diagnostics ..... 12
SupportAssist Enterprise ..... 13
Secure Connect Gateway ..... 13
Frequently asked questions ..... 13
Videos ..... 15
Troubleshooting hardware issues ..... 15
Troubleshooting system startup failure ..... 15
Troubleshooting the video subsystem ..... 15
Troubleshooting a USB device ..... 15
Troubleshooting a serial Input Output device ..... 16
Troubleshooting external connections ..... 16
Troubleshooting a tape backup unit ..... 17
Troubleshooting a NIC ..... 17
Troubleshooting a wet system ..... 18
Troubleshooting a damaged system ..... 18
Troubleshooting the system battery ..... 19
Dell cooling problems ..... 19
Troubleshooting cooling fans ..... 20
Troubleshooting an internal USB key ..... 20
Troubleshooting system memory ..... 21
Troubleshooting no power issues ..... 21
Troubleshooting power supply units ..... 22
Troubleshooting thermal issue ..... 22
Troubleshooting RAID ..... 22
Troubleshooting expansion cards ..... 23
Troubleshooting an optical drive ..... 23
Troubleshooting a micro SD card ..... 24
Troubleshooting hard drives ..... 24
Troubleshooting a storage controller ..... 24
Troubleshooting processor ..... 24
Server management software issues ..... 24
What are the different types of iDRAC licenses ..... 24
How to activate a license on iDRAC ..... 25
Can I upgrade the iDRAC license from Express to Enterprise or BMC to Express ..... 25

How to set up e-mail alerts.....26
System time zone is not synchronized.....26
How to configure network settings using Lifecycle Controller.....26
Assigning hot spare with OMSA.....27
How do I configure RAID using operating system deployment wizard.....28
Foreign driver on physical disk.....28
Physical disk reported as Foreign.....29
Updating BIOS and other firmware on 14th generation PowerEdge servers.....30
Firmware update failing from Dell's online repositories.....30
Unable to create a partition or locate the partition and unable to install Windows Server.....30
JAVA support in iDRAC.....30
How to specify language and keyboard type.....31
Installing managed system software on Microsoft Windows Server and Microsoft Hyper-V server.....31
Installing managed system software on Microsoft Windows operating systems.....31
Installing systems management software on VMware ESXi.....32
SSD is not detected.....32
Unable to connect to iDRAC port through a switch.....32
Guidance on remote desktop services.....32
Lifecycle Controller is not recognizing USB in UEFI mode.....33
OpenManage Essentials does not recognize the server.....33
Troubleshooting operating system issues.....34
How to install the operating system on a Dell PowerEdge Server.....34
Locating the VMware and Windows licensing.....34
Install Windows Server by using Dell LifeCycle Controller.....34
Install Windows Server by using operating system media.....37
Converting evaluation OS version to retail OS version.....38
Troubleshooting blue screen errors or BSODs.....39
Troubleshooting a purple screen of death or PSOD.....43
Troubleshooting no boot issues for Windows operating systems.....43
No POST issues in iDRAC.....44
Troubleshooting a No POST situation.....44
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint.....45
Configuration backup and restore procedures.....45
Linux.....47
chapter 4: Get help.....48
Gathering logs for troubleshooting on PowerEdge servers.....48
Contacting Dell Technologies.....48

Overview

The Dell PowerEdge Servers Troubleshooting Guide provides troubleshooting procedures for issues that are related to Server Operating System, Server Hardware, and Server Management Software. This is generation-specific information, separating problem identification and solution.

The troubleshooting guide