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Repair guides and support for external portable storage by Western Digital including the My Book series, My Passport and others.

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How to transfer data from a damaged external hard drive?

My WD 2tb external hard drive accidentally fell last week so I bought a new external hard drive and transfer the files from the old to the new. But now when I connect this hard drive (old one) in my Mac, the icon doesn’t show up on the it usually does and I cannot open the hard drive at all.

I tried to recover data by using Yodot Mac Data Recovery but it said there was no volume in the file. Can anybody please give me some advice to recover my data?

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Ouch! the drive it's self has failed.

Drives that are running and banged tend to crash the heads into the plater killing it. Similar to how a old style record player stylist worked with a vinyl disk. In that case the disk would end up with a deep scratch making playing the music impossible without it skipping.

If your disk tools can't access the disk there is nothing more you can do here your self.

Its time to send the drive out to a recovery lab. There they can open the disk and replace the damaged head/s and if the media is still readable get your data off. I must warn you this is very expensive and if the disk platters are damaged you may not get some of your files or they maybe to badly damaged to usable.

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Is it possible that a "bad" computer could have corrupted my external hard rive?


From a hardware side very unlikely, but its possible malicious code running on the system could have encrypted the drive making it unreadable.

In this case we know the cause! It had a good bang while running.


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Please do not use any software to try and recover your data, you will seriously compound the recovery.

The HDD will have suffered from a physical issue and in require clean room work, the HSA will have come into direct contact with the disk surface and probably require exchanging, given that this a WD hard drive you will not the micro-jogs or other details, not least have a clean room / bench and skills to change the heads, take it to a pro DR company.

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I have what’s left of a Seagate Barracuda 3000GB external HD. It was returned by Seagate after sending it to their lab in Toronto. They sad the circuit board in the drive was damaged and the data not recoverable. Also the arm was removed and the power cable inside was severed.This leaves me with only the disks (3). Can data be recovered directly from these disks using any known process or equipment? Data is vital. Anyone?

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I've used DriveSavers a few times with great success. I'll worn you its pricy!

Don't try doing this your self its very delicate operation! Without having a clean room or the needed fixtures all you'll do is make a mess.

It sounds like the person who worked on your drive already made a mess! This might not be recoverable!


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