Zune error message "contact support 5"
Zune 120gb displaying error message
contact support 5
I followed the instructions on resetting it, but still no luck.
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If resetting it doesn't work, you should reinstall the software:
http://support.microsoft.com/kb/926993
Software available at: http://www.zune.net/en-us/products/softw...
You may lose music or other data purchased/added since your last sync.
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Is the software on the website or the cd that
Comes with it?
I added the link to the software above.
ERROR CODE 5——Yes, It can be a HD ribbon ZIF cable loose , BUT 99% of the time the Hard Drive has gone bad. No Fix other than replacement. I have many ZUNE 120Gb players & One at a time the hard drives went bad. No reasons—not dropped. I found the best repair is sending them to RAPID REPAIR. For $20.00 they will diagnose & give you an estimate. The smartest repair is having the Hard Drive (which is mechanical & will go out again) Replaced with a SSD digital drive. No moving parts, Solid state Memory, WITH a plus that they can replace the 120Gb drive with a 128Gb drive with extra memory. I’ve now have all 4 of mine done, Some with a new battery at Approx. $ 200. each or less. Just don’t throw that old ZUNE away ! Even broken, It’s worth big money on EBAY to guys & girls looking for parts that are NLA to fix their’s. Hope this advice works for all that live with ZUNE everyday like me. The best player ever on the market.
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I fix these for a living, the number Five Error is usually the hard drive, sometimes the hard drive cable.
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i have a contact support 5 and there is a chip getting really hot on the motherboard.(looking from the back its on the lower right side, behind the back button on the back side of the board) still say 5 is the hdd or hdd cable?
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ERROR CODE 5——Yes, It can be a HD ribbon ZIF cable loose , BUT 99% of the time the Hard Drive has gone bad. No Fix other than replacement. I have many ZUNE 120Gb players & One at a time the hard drives went bad. No reasons—not dropped. I found the best repair is sending them to RAPID REPAIR. For $20.00 they will diagnose & give you an estimate. The smartest repair is having the Hard Drive (which is mechanical & will go out again) Replaced with a SSD digital drive. No moving parts, Solid state Memory, WITH a plus that they can replace the 120Gb drive with a 128Gb drive with extra memory. I’ve now have all 4 of mine done, Some with a new battery at Approx. $ 200. each or less. Just don’t throw that old ZUNE away ! Even broken, It’s worth big money on EBAY to guys & girls looking for parts that are NLA to fix their’s. Hope this advice works for all that live with ZUNE everyday like me. The best player ever on the market & A SHAME that MS ever ever stopped producing. But then again MS has never done too much right other than make the best music player on the market.
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Hi Robert. I recently sent a few email messages to Rapid Repair (8/2023) but have not heard back. They don't have a phone number listed on their website. Do you happen to know who else can fix the number 5 error?
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Thanks
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After replacing my zune LCD screen I got this message. I took the zune apart again and found that I did not properly replace the mother board ribbon. After properly replacing the ribbon, the zune worked fine. Hope this works.
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I tried nearly everything to no avail.. just for the heck of it, I band my zune on my desk a few times and *poof* it started up just fine... yup, I pulled a Fonzie.
Can't make the problem worse!
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3 commentaires
Hi I have a problem my zune MP3 player says 5 contact support and it won't go away and I can't turn my zune off please help
par Gleek
I can't get nothing on my zune it showing 5 contact support how to get it off of the zune
par janet
ERROR CODE 5——Yes, It can be a HD ribbon ZIF cable loose , BUT 99% of the time the Hard Drive has gone bad. No Fix other than replacement. I have many ZUNE 120Gb players & One at a time the hard drives went bad. No reasons—not dropped. I found the best repair is sending them to RAPID REPAIR. For $20.00 they will diagnose & give you an estimate. The smartest repair is having the Hard Drive (which is mechanical & will go out again) Replaced with a SSD digital drive. No moving parts, Solid state Memory, WITH a plus that they can replace the 120Gb drive with a 128Gb drive with extra memory. I’ve now have all 4 of mine done, Some with a new battery at Approx. $ 200. each or less. Just don’t throw that old ZUNE away ! Even broken, It’s worth big money on EBAY to guys & girls looking for parts that are NLA to fix their’s. Hope this advice works for all that live with ZUNE everyday like me. The best player ever on the market.
par Robert McDermott