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Repair information for printers made by Canon.

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Why is my paper jamming every time?

It seems like the paper is entering the printer unevenly because every time I try to print, one side if the paper will get jammed. There is nothing stuck in the printer to make it do that. Other than the paper jamming, the printer seems to be working just fine.

Répondu ! View the answer J'ai le même problème

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Unfortunately, no. I have cleaned the rollers several times according to the advice in the maintenance instructions of my quite new Canon Pixma TS8150. But as soon as the printer attempts to run the duplex, a hissing noice occurs. The same thing happens wether I use the rear tray or the cassette.

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Hi @orjwid ,

If it is "quite new", check if the manufacturer's warranty period is still valid.

If it is contact the manufacturer as per the warranty statement (usually found in the User manual) regarding a repair, replacement or refund.

par

I notice that my Canon PIXMA TS8050 has no roller cleaning features in Maintenance menu. Mine has a duplex jamming fault. Will try your cotton bud cleaning idea. Not good for a 2 year old printer!

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I agree with swartell. I am so fed up with this printer I am planning to replace it as soon as possible. I purposely purchased this model as a replacement for my Pixma MP960 which I loved. What a waste of money.

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I'm ready to throw this stupid printer out the window! It worked great for a few months and now I'm stuck inside waiting for husband to be discharged from stroke rehab and I can't dare go buy another one!!!! I HATE THIS ONE! Doesn't matter how little or much paper, it will suck it ALL at once or do freaking nothing!!!!!!!! And where is the freaking rear tray?????

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Hi,

You need to check that the paperfeed rollers in your printer are clean. If they are not the paper feed may be uneven and jambs may occur.

As you do not state the model number of your printer, here are generic instructions on how to perform a paperfeed clean for a Canon printer

Block Image

If the instructions do not match your printer, consult your printer's User Guide.

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For a model PIXMA MG3620, do you have any suggestions? Paper appears to be getting pulled into the printer unevenly (one side of the sheet of a paper gets pulled in more quickly than the other, with the result that it bunches up and jams the printer every time).

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Hi @paperjam ,

Check that the paper feed rollers are clean and not grabbing at the paper. Here's a video that may be of some help

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My printer (TS9120) is still jamming after having repeatedly cleaned the rollers. If I clean them 3 times in a row, I may be able to get 3 documents to print, then the jamming starts again. Paper is unused, dry, paper tray not too full (10 sheets), no bits of paper or other stuff inside printer in any location I can see, same package of paper I've been using for the last 3 months, same brand of paper I've been using for years. I am thoroughly fed up; I've had the printer for 13 months. It should not become unusable in such a short period of time. Does anyone have any other suggestions for how to fix this?

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I did swab the rollers but it did not eliminate the problem . So disappointed in this printer. It wasn’t inexpensive not to mention the cost of the ink. No joy here.

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I had a similar problem with as Pixma TS8050. Took a damp cotton bud and tissues to clean all the rollers at the back, under the cover. It now does not jam on 2-sided printing.

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I haven’t tried yet, nut it sounds sensible, and quite different from any other advice I have heard of. Thank you very much.

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Fixed! ( for me).

As is stated normally this is the rollers. However I tried roller cleaning on my G4210 to no avail.

I noticed that I could not even force paper through the left hand side, which made me think something was blocking it.

So I folded a piece of paper long ways so it was sturdy but would fit through the right side. Then I carefully 'flossed" my way over to the left side and "Ping" out comes a push-pin that was blocking the paper! Funny thing is it was not visible at all from any view.

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It is the printer paper sensor switch that jams located on the right hand side of the two rollers when viewed from the paper tray with out any paper in the tray ,tried to no avail to find out any solution .Firmware and Drivers update so must be the sensor or software within the printer fault .Bad design or perhaps in built on purpose .

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