WD my passport ultra 2TB is not showing up on explorer.
Hi, everyone. My WD Passport Ultra 2TB external hard drive is not showing up in explorer when I plug it into the USB port in a "normal way". I have to connect it through a "bizarre way" to make it show up in explorer. I realizes there were threads related to the same issue, but it's not what I am looking for.
Let me explain the "normal way":
I have another 1TB WD (same model as my 2TB WD) which behaves in a "normal way". Just plug and play. Nothing weird! Once I connect it, the LED blinks for a few times for successful connection. Done. I can find it in explorer
Let me explain the "bizarre way:
The 2TB WD behaves in a "bizarre way". If I connect it in the "normal way", it will not show up in explorer, Diskpart, or Disk management no matter how long I wait. In order to make the 2TB WD to show, I have to process the following steps every time I connect this 2TB external hard drive: First, plug in the USB cable halfway through any one of my desktop computer's USB ports. Then, wait for the drive to show up in explorer. Finally, I can push the USB completely into the USB port. The difference is that the successful connection of the 2TB WD happens when the USB cable is half way into the USB port.
————— USB Port Test —————
That particular 2TB WD behaves in the "bizarre way" on all usb ports of my Win 8.1 desktop and my Win 10 Surface Pro 3.
—————— Cable Test ——————
Since my 1TB WD is working properly, I try to switch the USB cables between them. The 2TB WD still behaves in the "bizarre way". Thus, I can tell it's not a USB cable issue.
———— Partition Table Test ————
Also, I have tried to reformat the 2TB WD based on GPT or MBR partition tables. It still acts in the "bizarre way”.
Last edited: 08-06-2020
Temporary Solution: Halfway-in-USB trick
For Windows machines, first push USB half way through a USB port just tight enough for successful connection (you’ll hear the classic Windows sound effect), then push it down completely. The solution may not work for you depending on your situations (For example, different Operating Systems). As some visitors commented it worked, you are welcome to try. If this “Halfway-in-USB“ trick is for you, backup your data after you have access to the hard drive. I am not sure how long the method will last.
For future visitors: Looks like the post had helped some people having the same issue. I just leave it at that. Please read other comments as well because you may find the surprised solution just for you. Thanks everybody for participating in discussion.
Cette question est-elle utile ?
Hi, I assume that you do not have access to another WD 2TB HDD to compare to prove whether the problem is with the drive or with your PC? Have you tried connecting it to a powered hub to see if your PC is not supplying enough power to it?
Have you also tried this to test your HDD?
Hi, Found this link where the guy was having similar problem to you. There are two solutions offered which solved the same problem in different ways.
I'll give it a try. Thanks for the link. Just to clarify. That 2TB drive was OK before. It became to act strangely just about 2 weeks ago. I just worried that would be a sign of complete breakdowns coming.
Suggest then if possible back up everything that you can when you do have access just in case. After that try using the 12V adapter power connector to see if it stabilizes as per connection/appearance in Explorer.
It still may be a compatibility issue between your PC and it due to perhaps component variations due to age (slightly less voltage supplied etc - all this is guessing of course as you say it is OK with other computers)
I had success with BOTH of my 2 TB Ultras - thank you. I tried all the driver methods and multiple computers. This saved all my files and footage that I backed up over last 3 years!!
par Chris Brooks
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