Aller au contenu principal

The keyboard for Microsoft’s 2-in-1 laptop released in October of 2015. 6th Generation Intel Core i5 or i7

35 questions Voir tout

Why does my keyboard act like it is disconnected when tilting back.

When I tilt the tablet back on the keyboard, there is a specific spot where the windows sound of a peripheral disconnection occurs and the screen blinks. After you get past that spot, the windows peripheral connected sound occurs. What can cause this and what can be done to fix it?

Répondu ! Afficher la réponse J'ai le même problème

Cette question est-elle utile ?

Indice 0
Ajouter un commentaire

1 Réponse

Solution retenue

Hi,

It seems as though the keyboard is losing its connection at that point of its' travel range.

Have you tried detaching and then reattaching the keyboard to see if the problem is then still evident?

If it is still evident after trying this, how long have you had the laptop? The manufacturer has a 12 month warranty on the device. If your tablet is still covered by the warranty period, consult the warranty statement that is in the documentation that came with the laptop as to what you have to do to make a claim for a warranty repair or replacement.

If you cannot find the documentation, search online for Microsoft Surface Book warranty in your location.

Cette réponse est-elle utile ?

Indice 2
Ajouter un commentaire

Ajouter une réponse

Joseph Stone sera éternellement reconnaissant.
Nombre de vues :

Dernières 24 heures : 0

7 derniers jours : 6

30 derniers jours : 18

Total : 648