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The Xbox One Wireless Controller model 1697 was released in 2015 and replaced the model 1537 controller and fixed some of the problems found on Model 1537 controllers. The Model 1697 controller includes an integrated 3.5mm headset jack, which allows compatibility with most 3rd party headsets without the need of an adapter. This controller has been discontinued and replaced by the Model 1708 controller.

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My controller doesn't work with batteries

My controller works but only with the USB cable plugged in. It will not work/turn on with batteries in. I have tried new batteries, clean metal conact in controller, updated via usb but still wont work with batteries just cable.

Does anyone have any ideas?

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Make sure you hold the Connect button (on the XBox).

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It could be a broken wire or solder joint to the battery port

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If you continue having issues turning on your Xbox One Wireless Controller, check out this Xbox One Wireless Controller Won't Turn On Problem Page.

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