unable to play sound

my hp system just stop to play sounds if in play music or videos it wont play why?

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Hi @nerogram ,

Check that the volume is not set to 'mute'.

Try the earphones connection to listen if there is audio there.

Go to Control Panel > Device manager > Sound, Video and Game Controllers and check the status of the audio controller. Is there a red cross or a yellow exclamation mark against the audio controller entry?

What OS is installed in the laptop?

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