Why does my Transcend StoreJet 500 not detected by my Surface Pro?

I have two external hard drives. The one mentioned above and a Verbatim 1TB. The Verbatim has no problem, but my Surface Pro 4 fails to recognize the Transcend StoreJet SSD.

When plugged in it goes on and off and it cancels all other devices on the docking station. The docking station needs to be rebooted again for it to recognize the other devices again eg. hard drives or other memory sticks and only when the StoreJet was physically removed.

I had no problem with the StoreJet drive on my previous laptop. It even does it when I plugged it in directly onto the Surface Pro 4.

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Are you able to see if the drive works in a standard Windows PC?


What OS are you using? How is the Transcend formatted?

Surface Pro devices are optimized for 64-bit versions of the operating system. On these devices, 32-bit versions of Windows are unsupported. If a 32-bit version of the operating system is installed, it may not start correctly. This is true when you try to start from external media, such as an attached USB or DVD drive, and when you try to start to an image that was applied to the local disk.


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