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Commercialisé en mars 2017, le Moto G5 Plus (numéros de modèle XT1687, XT1680, XT1684, XT1685) inclut une caméra arrière de 12,0 mégapixels, un écran tactile de 5,2 pouces avec une résolution de 1920 sur 1080 pixels ainsi que le système d'exploitation Android 7.0 (Nougat).

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Receiver not able to hear my voice

When I call someone I can hear them but they are not able to hear me. I have tried restarting my phone and also factory reset the phone but it didn't work

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I called and I was not able to hear


install voice access and say ok google, it works it worked on my moto e4 plus, try once, or try moto voice access from moto app options, thank you


When I make a call by moto g31 the receiver of my call hearing disturbance in the background.same sim I used in other phone then no problem.what to do.any setting problem.please guide me to fix this issue.


Same here I can't be heard when I make a call or I'm heard with interruptions which is to say people can't hear what I'm saying. Very frustrating.


I just opened my google assistant and used it. Then I tried to make a call and it fixed the microphone! What in the world? No idea why that worked but it did!


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Hi @rehankhan123

Try using the earphones with the microphone attachment on a call and check that you can be heard properly.

If so then there is a problem with the phone's internal microphone or perhaps the voice inlet hole at the bottom of the phone is partially blocked with lint or dust.

Use a bright light and a magnifying glass to check that the voice inlet hole at the bottom of the phone is not blocked with lint or dust.

If it appears to be blocked DO NOT use a pin or probe to try and clear it as you might damage the microphone which is directly behind the hole.

Try a vacuum cleaner, using short sharp bursts to see if this clears the obstruction.

If it appears not to be blocked and it is OK when using the earphones with the microphone attachment then there may be a problem with the microphone itself.

If you cannot be heard properly when using the earphones with the microphone attachment either then there is a problem with the voice transmission circuitry in the phone.

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Open phone settings>apps&permissions>app permissions>microphone>Google>turnoff microphone access to the Google and restart your mobile,after done my phone mic working on call

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I had one of my speakers cloged had to clean works good now


Turned off microphone for Google and the mic was restored to phone calls. Definitely a bug in Google's software.


Thanks. But how to do it. Please elaborate.


this fix worked for me too


this worked for me!! after hours of trying, this worked for me!


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I have the moto e5 supra. During calls, the receiver would say they couldn’t hear me all of a sudden and it sounded like I was sitting on my phone (very muffled). I took my phone case off as I say nothing obstructing the microphone hole. I haven’t had a problem since. It really sucks not having a case on it for protection, but I’d rather the receiver be able to hear me.

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There has to be a case for your exact model which has the mic and other holes in the right places. Cheaper cases don't bother put holes and opening where they belong.


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Rehan Khan sera éternellement reconnaissant.
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