Using headphones in cold weather causes them to shutdown completely.

Question

Beats Solo HD

Product released in 2011. Portable on-ear headphones that come with a detachable audio cable with built-in remote and mic for iPhone/iPod/iPad connections, and a carrying case.

22 questions Voir tout

daleesau @daleesau

Rep: 85

2

Publié: 6 janv. 2018

Options

Using headphones in cold weather causes them to shutdown completely.

My Solo wireless have been working great. I use them while walking my dog for 2-3 hrs per day and the charge last about 2 weeks. This was true until now! Since the weather has cooled off (in the 20s) my headset shuts down about an hour into the walk. I get a chime then nothing, no lights , sound nothing, I cannot turn them back on they are just dead! When I get home and let them warm up for an hour or so, I can turn them on and they show full charge! Must be the cold because I can use them inside without them shutting down. Is this normal?

Répondre à cette question J'ai le même problème

Cette question est-elle utile ?

Oui Non

Indice 7

9 commentaires

Same problem with mine. I even put a hat over my beats solo 3’s and they still shut down in cold weather.

15 nov. 2018 par Robert Marsillo

I'm going through this now and I believe the issue is a recently manufactured problem as it didn't exist previously.

Some context: I got a pair of the Beats Studio Wireless (v.1) in '13/'14 and used them every single day right up until a month ago when I got The Studio 3 wireless. I used the original set indoors and out, through some of the coldest weather Canada has to offer (walking home for 35-40 minutes in -30C and never once did they shut off.

The new set (Studio Wireless 3) shut off every time the weather is below -0C. I have contacted Apple back and forth for the last month and they have now told me this is "expected behaviour" and won't be replacing or repairing them, much to my disappointment. To make matters worse, they swapped out a set rather than returning my purchased set and now I cannot return them.

I highly recommend not using Apple/Beats customer service until the last resort is needed.

17 déc. 2018 par robertofelgueiras

So, I have the same cold weather problem, so do we recommend to northern countries not tu buy Beats ?

I was not happy to find that out..

The salesperson at the Source in Montreal said she really liked her headphones , but never spoke about the cold.

Now , I must wait for spring to use the headphones as I do not use them in my home as I have a music stereo.

Real Turn OFF

2 janv. 2021 par alainho

Hey! Same problem here :( so disappointed. I strongly feels it should be mentioned in the package or something... I'll maybe buy a cable to use them directly with the phone, I think this should partially fix the problem as they are no longer using the battery; but I mean, this is not what I paid for. Again... so disappointed :(

5 janv. 2021 par ayumitt

Mine were still under warranty, spoke to Apple for an hour, and they said the problem was written as "expected" in coldish weather, but this issue is in a gray area, since they won't tell you what is "cold". Mine conks out at even +2, 3 degrees, but of course they can't fix it as it works when it is indoors! Basically, it is a fault in that a battery shouldn't behave like this as other headphones don't have that issue ,but they kept telling me it's a "gray area". So, when they deem something in the "gray area', ultimately, it is the consumer's problem, not theirs.

29 janv. 2021 par ann chiu

Voir 4 commentaires en plus

Ajouter un commentaire

11 Réponses

Same problem with mine. I even put a hat over my beats solo 3’s and they still shut down in cold weather. — Robert Marsillo
I'm going through this now and I believe the issue is a recently manufactured problem as it didn't exist previously.

Some context: I got a pair of the Beats Studio Wireless (v.1) in '13/'14 and used them every single day right up until a month ago when I got The Studio 3 wireless. I used the original set indoors and out, through some of the coldest weather Canada has to offer (walking home for 35-40 minutes in -30C and never once did they shut off.

The new set (Studio Wireless 3) shut off every time the weather is below -0C. I have contacted Apple back and forth for the last month and they have now told me this is "expected behaviour" and won't be replacing or repairing them, much to my disappointment. To make matters worse, they swapped out a set rather than returning my purchased set and now I cannot return them.

I highly recommend not using Apple/Beats customer service until the last resort is needed. — robertofelgueiras
So, I have the same cold weather problem, so do we recommend to northern countries not tu buy Beats ?

I was not happy to find that out..

The salesperson at the Source in Montreal said she really liked her headphones , but never spoke about the cold.

Now , I must wait for spring to use the headphones as I do not use them in my home as I have a music stereo.

Real Turn OFF — alainho
Hey! Same problem here :( so disappointed. I strongly feels it should be mentioned in the package or something... I'll maybe buy a cable to use them directly with the phone, I think this should partially fix the problem as they are no longer using the battery; but I mean, this is not what I paid for. Again... so disappointed :( — ayumitt
Mine were still under warranty, spoke to Apple for an hour, and they said the problem was written as "expected" in coldish weather, but this issue is in a gray area, since they won't tell you what is "cold". Mine conks out at even +2, 3 degrees, but of course they can't fix it as it works when it is indoors! Basically, it is a fault in that a battery shouldn't behave like this as other headphones don't have that issue ,but they kept telling me it's a "gray area". So, when they deem something in the "gray area', ultimately, it is the consumer's problem, not theirs. — ann chiu

Barry Chiarello @bearflag7 Rep: 37 1 · Answer 1 · 2018-01-06T13:18:42-07:00

Réponse la plus utile

Barry Chiarello @bearflag7

Rep: 37

1

Publié: 6 janv. 2018

Options

Batteries do not like cold weather ( electrons don't like to move), especially if there are reaching their end-of-life. How old the headphones?

Cette réponse est-elle utile ?

Oui Non

Indice 3

Ajouter un commentaire

Hugh Kennedy @hughster65 Rep: 37 1 · Answer 2 · 2018-02-07T06:05:54-07:00

Hugh Kennedy @hughster65

Rep: 37

1

Publié: 7 févr. 2018

Options

I have tried my Beats with my iPhone8 for two runs in 20-degree weather. I got about .2 miles and they disconnected. I reconnected them, run another 200 yards and they disconnected. I reconnected them, ran 200 yards and the same thing happened. They never behaved this way in warmer temps, so there must be a correlation. So frustrating.

Cette réponse est-elle utile ?

Oui Non

Indice 3

1 commentaire:

That was my conclusion too. 20 degrees seems to be the point of failure! I have since been keeping a hoodie on over the headphones and that seems to work for me.

13 févr. 2018 par daleesau

Ajouter un commentaire

Aiden @someaspy Rep: 17,2k 46 46 68 · Answer 3 · 2018-01-06T13:45:21-07:00

Aiden @someaspy

Rep: 17,2k

46

68

Publié: 6 janv. 2018

Options

@bearflag7 ""Batteries do not like cold weather" Neither do humans! both are true! I would reccomend charging it for 24 hours and see if the issue persists at room temperature after a full charge.

Cette réponse est-elle utile ?

Oui Non

Indice 2

2 commentaires:

I do not disagree about charging overnight, only after a full rundown of the batteries till headphones shutdown. But I think he will have to put the headphones in the refrigerator to test them. The batteries internal resistance, goes up due too "Age"and cold. I have done work in ths area designing and testing handheld medical equipment.

From the body of the question above "When I get home and let them warm up for an hour or so, I can turn them on and they show full charge! " https://www.ifixit.com/User/746228/dalee...

6 janv. 2018 par Barry Chiarello

I was not saying discharge them fully.

6 janv. 2018 par Aiden

Ajouter un commentaire

Andrew Lembke @andrewlembke Rep: 25 1 · Answer 4 · 2021-02-07T16:08:37-07:00

Andrew Lembke @andrewlembke

Rep: 25

1

Publié: 7 févr. 2021

Options

I have a pair of jbl Walmart headphones I got for 60 bucks. They'll work all day long in - 20 degree weather. I upgraded (or so I thought) to beats studio 3. Sure, they sound great and bla bla bla but they don't work in the cold.. Initially their finger for like 20 minutes. Restart them and 5 minutes. Restart them and 2 minutes. So frustrating when they cost what they do..

Cette réponse est-elle utile ?

Oui Non

Indice 2

1 commentaire:

I spent an hour with Apple and they said it was "Expected Behavior" even though I said it was PLUS 2,+ 3 degrees when I went out with them. They said it was a gray area and they weren't going to pay attention to a few degrees!! A few degrees?!?! Above zero is not overly cold! They also said they envisioned the Beats more like the way they were to be used, kinda like a studio setting!! OMG, now ridiculous.

7 févr. 2021 par ann chiu

Ajouter un commentaire

Arthur Shi @arthurshi Rep: 237,9k 382 136 1,1k · Answer 5 · 2018-12-17T15:51:58-07:00

Arthur Shi @arthurshi

Rep: 237,9k

382

136

1,1k

Publié: 17 déc. 2018

Options

As the Battery University puts it, “The performance of all batteries drops drastically at low temperatures”! Depending on whether the headphones are using rechargeable NiCd (older ones probably) or lithium-ion (newer), you’ll get different outcomes in cold weather.

The issue with newer devices using lithium-ion batteries is that they always have a safety low-voltage cut off built in to prevent permanent damage to the batteries. When that happens, the device shuts down.

Low temperatures can create situations where it causes the lithium-ion battery pack to dip below the cut-off temperature when cold, thus prematurely cutting off power to the device. Devices running on NiCd don’t have this cutoff built in, and will probably trickle power and keep working longer in cold situations.

Source

Cette réponse est-elle utile ?

Oui Non

Indice 1

Ajouter un commentaire

Lianne @liannecressman Rep: 13 1 · Answer 6 · 2019-02-19T07:46:49-07:00

Lianne @liannecressman

Rep: 13

1

Publié: 19 févr. 2019

Options

I am glad to read this blog to confirm I am not going crazy! I have the same issues in the cold and this is absolutely ridiculous. Why would you spend $300 on headphones that cannot perform to wear outside in the cold

Cette réponse est-elle utile ?

Oui Non

Indice 1

Ajouter un commentaire

Advice @guests Rep: 1 · Answer 7 · 2019-01-15T14:04:51-07:00

Advice @guests

Rep: 1

Publié: 15 janv. 2019

Options

If you want , that your Beats headphones not turn off , just put on a hood , this is my advice ;)

Cette réponse est-elle utile ?

Oui Non

Indice 0

2 commentaires:

I have, it doesn't work even in as warm as -0.

The issue is that the sensor is way to sensitive and on the outside of the set, so while a hood may keep your head relatively warm, the outer edges of your hood will still trip the sensor.

15 janv. 2019 par robertofelgueiras

My son wore two hats plus a hood and they still shut down. :(

21 janv. 2019 par marcyrenae

Ajouter un commentaire

tomefantis @tomefantis Rep: 1 · Answer 8 · 2020-04-03T15:18:49-07:00

My Studio 3 headphones shut off in hot and cold temperatures. I got them this past Christmas, and they shut off everytime I go out to shovel the snow in my driveway up here in Toronto, Canada, under both a toque and hood. I thought this only applied in cold weather, but What's worse, is that my wife and I recently took a trip to Hawaii. And while we were sitting on the beach with the sun bearing down on us, my beats headphones did it again. They cut out after being on the beach only 30-45 minutes, and wouldn't let me turn them on or off. When we got back to the hotel room, and let them cool down, the battery still had plenty of charge, and they started working again. This is just ridiculous! These headphones are such a waste of money!

I hear you. The only solution I have running in cold weather is to tuck them into my running jacket. — Hugh Kennedy

placebomessiah @placebomessiah Rep: 1 Qualia Control 2 · Answer 9 · 2020-04-03T15:29:48-07:00

There is a thermal sensor in these headphones that deliberately shuts them down when that sensor hits 0˚C

If the headset shuts down in warm weather with a significant charge, that’s evidence of a separate problem

I’ve got a collection of Beats headphones that Apple has given me for free (I would never buy them) and they all have exactly the same behaviour. Even a wind at +5˚C will shut them down if the humidity is high.

It’s a common trait among wireless headsets to auto-shutdown in cold weather no matter the brand. Lithium polymer batteries truly do suck below zero.

I think the real crime with the Beats Studio 3 headset is that they refuse to run off of the analogue audio cable if they lack a power source, since the headphone jack is actually line-level and any amplified signal is attenuated to line RMS.