Using headphones in cold weather causes them to shutdown completely.
My Solo wireless have been working great. I use them while walking my dog for 2-3 hrs per day and the charge last about 2 weeks. This was true until now! Since the weather has cooled off (in the 20s) my headset shuts down about an hour into the walk. I get a chime then nothing, no lights , sound nothing, I cannot turn them back on they are just dead! When I get home and let them warm up for an hour or so, I can turn them on and they show full charge! Must be the cold because I can use them inside without them shutting down. Is this normal?
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Same problem with mine. I even put a hat over my beats solo 3’s and they still shut down in cold weather.
par Robert Marsillo
I'm going through this now and I believe the issue is a recently manufactured problem as it didn't exist previously.
Some context: I got a pair of the Beats Studio Wireless (v.1) in '13/'14 and used them every single day right up until a month ago when I got The Studio 3 wireless. I used the original set indoors and out, through some of the coldest weather Canada has to offer (walking home for 35-40 minutes in -30C and never once did they shut off.
The new set (Studio Wireless 3) shut off every time the weather is below -0C. I have contacted Apple back and forth for the last month and they have now told me this is "expected behaviour" and won't be replacing or repairing them, much to my disappointment. To make matters worse, they swapped out a set rather than returning my purchased set and now I cannot return them.
I highly recommend not using Apple/Beats customer service until the last resort is needed.
So, I have the same cold weather problem, so do we recommend to northern countries not tu buy Beats ?
I was not happy to find that out..
The salesperson at the Source in Montreal said she really liked her headphones , but never spoke about the cold.
Now , I must wait for spring to use the headphones as I do not use them in my home as I have a music stereo.
Real Turn OFF
Hey! Same problem here :( so disappointed. I strongly feels it should be mentioned in the package or something... I'll maybe buy a cable to use them directly with the phone, I think this should partially fix the problem as they are no longer using the battery; but I mean, this is not what I paid for. Again... so disappointed :(
Mine were still under warranty, spoke to Apple for an hour, and they said the problem was written as "expected" in coldish weather, but this issue is in a gray area, since they won't tell you what is "cold". Mine conks out at even +2, 3 degrees, but of course they can't fix it as it works when it is indoors! Basically, it is a fault in that a battery shouldn't behave like this as other headphones don't have that issue ,but they kept telling me it's a "gray area". So, when they deem something in the "gray area', ultimately, it is the consumer's problem, not theirs.
par ann chiu
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