Aller au contenu principal

Réparez vos affaires

Droit à la réparation

Boutique

An electronic doorbell with video playback and two-way talk. Released in April 2016 with model number 88LP000CH000.

Questions au sujet de 8 Voir tout

Ring video doorbell will not connect to wifi

Ring video doorbell will not connect to wifi and it cannot be seen by my phone.

Répondre à cette question J'ai le même problème

Cette question est-elle utile ?

Indice 15

Commentaires:

Hi @blacknyght127 ,

Has it worked OK before or is this a new installation?

Have you checked that there is power at the doorbell?

Use a DMM's (digital multimeter) Voltmeter function to prove that you have power.

Looking at the installation guide it seems as though it needs a 24V AC. 15VA (0.625A) supply

Does the chime have a blue pulsing light?

par

Thanks for responding. I have the doorbell connected to a 24v transformer. It has never worked. The light going around in circles is all it ever does. I've tried to reset it numerous times.

par

The chime does have a blue light.

par

Its wired up according to the directions. I do have power at the doorbell.

par

Hi @blacknyght127 ,

When you say that it is not "seen" by your phone, do you mean by the "Ring" app or by the phone's WiFi?

Can you see if "Ring setup" is listed in the phone's WiFi list of available networks?

Can you see your home WiFi network with the phone near the doorbell?

par

Voir 10 commentaires en plus

Ajouter un commentaire

11 solutions

Réponse la plus utile

How do you reset the ring doorbell?

If the light still doesn't start spinning when you push the orange button, try performing a hard reset. To perform a hard reset, hold down the black button for 15 seconds. After releasing it, the light on the front will flash a few times indicating that your Ring Doorbell is restarting then re start the setup process all over again.

Ring setup video

Cette réponse a-t-elle été utile ?

Indice 5

Commentaires:

mine can find other wifi accept the one I use even put in said and password for hidden not sure how to change channel this should be able to find like my phone and I pad

par

The time you should hold it pressed is 30 seconds according to Ring's manual (not 15). It goes black after about 20s so I guess they added another 10s to be sure. I provided with a link but the comment was marked as spam then so you'll have to Google it yourself.

PS Even 30s didn't help me with my doorbell, it reset but did't work. But after talking to support, very friendly, they will send me a new one at no cost.

par

The replacement worked as manual described, so I guess the Wi-Fi chip broke on the first one.

PS Ring was quicker than me got it the same week.

par

I don’t have an orange bottom on the ring 2

par

Ajouter un commentaire

Call the customer service for ring they will help you figure out why it's not login in

Cette réponse a-t-elle été utile ?

Indice 2
Ajouter un commentaire

I don’t have a problem anymore. But when I installed my new NETGEAR router it came with Circle app. It is a parental filtering app. It took some work but we figured out that app was blocking the Ring doorbell from connecting to the router.   So somewhere - I think you should put that on your forums. So people won’t spen as much time as I’d do trying to get the doorbell to connect to the router.

Cette réponse a-t-elle été utile ?

Indice 2

Commentaires:

I, too, have Disney Circle and am having trouble getting my Ring doorbell connected. What did you do to make it connect? I don't see the MAC address of the doorbell showing up in Circle.

par

Ajouter un commentaire

I tried to conect my ring doorbell several times, it was not asking for the wifi password, i held down the orange button for 15 seconds to hard reset the bell, it asked for password and connected in seconds, i hope this will prevent someone from feeling the 3 hours of frustration i felt.

Cette réponse a-t-elle été utile ?

Indice 2
Ajouter un commentaire

Disabling 5Ghz resolved my issue. So i have NETGEAR C7000v2 modem/router, what you have to do is open your browser ( use Internet Explorer or Opera do not use Chrome because control panel will not work in Chrome ). Type in www.routerlogin.net you will be prompt fot username and password ( default login for NETGEAR is username: admin password: password ). After you log in go to ADVANCED tab then Advanced Setup and from drop down menu click on Wireless Settings. Look for Wireless Advanced Settings (5GHz a/n/ac) and uncheck “Enable Wireless Gateway Radio” click Apply which is located on top. Log out and unplug your modem/router for 10 sec. Thats it. Worked for me and believe me i called the support they were very nice but made me go to best buy for a replacement so i did. But when second one stopped working i was sure that dorbell wasnt an issue… I hope this was helpful. Good luck !

Cette réponse a-t-elle été utile ?

Indice 1
Ajouter un commentaire

Hi @douglas1952,

Here’s a video that shows how to reset and enter a new password.

Cette réponse a-t-elle été utile ?

Indice 1
Ajouter un commentaire

I, too, have Disney Circle and I had to turn it off to get the Ring Doorbell Pro to work with my Netgear Orbi WiFi router. I had recently installed the Orbi router and had been using it for a while (week or so). Then I decided to turn on the Disney Circle and that’s when I lost my Ring Doorbell Pro connection. I tried everything and was beginning to think that the doorbell had gone bad. It was not until I saw this post that made me think to turn it off and when I did, I went through a reset and it works.

Cette réponse a-t-elle été utile ?

Indice 0
Ajouter un commentaire

After loss of network connectivity I attempted to follow troubleshooting steps for my Ring doorbell Pro, including simple side button press to hard reset. Doorbell would only return to a pulsating ring rather than spinning setup ring, so called Support. We did “all the things”, which mostly consisted of me taking pictures of my doorbell and chime / transformer wiring setup, testing normal doorbell functionality. Support eventually said my Ring Pro was defective and to order a replacement.

Cette réponse a-t-elle été utile ?

Indice 0
Ajouter un commentaire

I had to disable the 5 GHz part of my network and use the 2.4 GHz only.

Cette réponse a-t-elle été utile ?

Indice 0

Commentaires:

How do you do that?

par

It depends on your router not your ring. If you go into the routers settings, there should be a place to disable the 5 GHz.

par

Ajouter un commentaire

I had a good deal of trouble too after we installed a new router. This and more.

Use the supplied screwdriver..small screw very difficult to remove to get the case off.

Press side button and release it very quickly to get into setup mode.

Keep your phone or device very close to the doorbell and wait for the ring network to appear in your list of networks, it takes quite a few seconds.

It would not easily connect to my router. Instruction to move bell closer to router impractical when bell already installed. Eventually worked when I stayed close to the bell with the front door open and typed in the router password there.

About 2 hours to get it working.

Cette réponse a-t-elle été utile ?

Indice 0
Ajouter un commentaire

It took me 3 tries and hours with ring technical support. Finally escalated to a higher level of help. I was having trouble connecting to WiFi, I Learned that wireless printers are the enemy of ring. Unplug while setting up. If still having an issue, take the ring and walk out to the curb outside your house at least 10-20 feet. Then try again, it works like a charm.

Cette réponse a-t-elle été utile ?

Indice 0
Ajouter un commentaire

Ajouter une réponse

David sera éternellement reconnaissant.
Afficher les statistiques:

Dernières 24 heures : 60

7 derniers jours : 554

30 derniers jours : 2,446

Total : 188,230